Znuny and ((OTRS)) Community Edition

To whom it may concern,

Does anyone know how to run a report to check all closing tickets?

Best Regards,
SYSCOMOTRS

Dear Roy,

Thank you for reaching out back on this post. Much appreciated.

I can apply more accounted time using Dynamic Field. However, do you have an example of a report that I can see so I can perform the same.

Thank you!

Best Regards,
SYSCOMOTRS

Dear OTRS Community, I was wondering can you add more than just 1 accounted time (Time Units) on OTRS version 6. For instance, the current accounted time I have now is only determining the time spent on each ticket. I want to know if I can create another accounted time for other calculations. For in...

Dear RStraub,

Well noted. Thanks for the update. I didn't know you can just input "-15" on the note on the time unit and it will deduct the time on the ticket "accounted time" shown on the Ticket information widget.

Thank you!

Dear OTRS Community,

I'm looking for an option where you can manually subtract time unit on accounted time if entered incorrectly. Is there an option I can apply this setting on my company OTRS community version 6?

Thank you All!

Best Regards,
SYSCOMOTRS

Dear Roy,

Thank you for the information. After further investigation, I have found "TimeAccounting" package to be downloaded and installed. I'll be testing this feature and hopefully, it will apply for my company preference.

Best Regards,
George

Dear Roy,

The option to turn on this feature...is it under

Ticket::Frontend::NeedAccountedTime?

Best Regards,
George

Dear Roy,

Thank you for the advice! Much appreciated. However, this is not urgent, but I was wondering do you know any option I can apply on this open source to have time calculated on each ticket an engineer spent on.

Best Regards,
George

Dear Roy,

Which one is the unpackaged customization? I have no idea about this and this is the first time I checked on the package manager on the OTRS version 3.

Dear Roy,

Please see attachment as for your reference.

Thank you!
George

Dear Roy,

Please see attachment for reference. I want to apply this setting on my OTRS version 6.

I would like to add a field on the ticketing system to add or subtract time spent (accounted time or time unit of minutes and hours) on a 15 minute incremental. Does anyone know how they apply this setting? Or does anyone have anything similar where I can apply this setting. Please feel free to cont...

Dear All, Does anyone know how to input plus and minus hours and minutes drop-down option on pending tickets field on version OTRS 6? On my company previous version OTRS 3, they have the option to add or subtract time on tickets time spent when they are pending the ticket. I would like to know if an...