Znuny and ((OTRS)) Community Edition

After owner set, try to set ticket history also.. i wrote some module almost like this some time ago https://github.com/mo-azfar/OTRS-Ticket-Auto-Allocation/blob/bb9f90ba4302342d06e4248f4100321a09bd8265/Custom/Kernel/System/GenericAgent/TicketAutoAllocation.pm#L181 Thank you very much! That solved ...

Hi, my task ist to assign a ticket to a specific agent upon ticket creation based on an identification in the ticket title. Since i'd need 30 GA-Jobs to assign "O01*" to agent1, "O02*" to agent 2 and so on, I decided to use one job with a custom module. The module analyses the ti...

Hi all, I have to implement an automation process where one user of a customer sends a request and another user from this customer has to approve (i use ITSMDecisionResult Approved/Rejected). For the first user everything works fine. (I don't use an article but create an article using a transition a...