Search found 8 matches
- 15 Feb 2021, 17:28
- Forum: General
- Topic: OTRS downloading files from external url
- Replies: 6
- Views: 3026
Re: OTRS downloading files from external url
Everything worked. Thanks.
- 15 Feb 2021, 15:44
- Forum: General
- Topic: OTRS downloading files from external url
- Replies: 6
- Views: 3026
Re: OTRS downloading files from external url
Really nice, renneb. It worked. Thanks. Only one more question. How can I get a Dynamic Field from the ticket to use inside the custom module? I need to replace the value of srid to a dynamic field value. my $sURL = "http://www.limesurveydomain.com/download_uploaded_files.php&surveyid=$Para...
- 15 Feb 2021, 14:46
- Forum: General
- Topic: OTRS downloading files from external url
- Replies: 6
- Views: 3026
Re: OTRS downloading files from external url
Thanks for response, reneeb. I've made a custom module as you suggested. However, I didn't use a xml file. Instead of it I used a generic agent to run the module. When the generic agent runs the module, the article is created with the wrong content type of the file. The original file is .zip, but ot...
- 04 Feb 2021, 16:09
- Forum: General
- Topic: OTRS downloading files from external url
- Replies: 6
- Views: 3026
OTRS downloading files from external url
Hi there, I use limesurvey and OTRS. I need that OTRS make download of uploaded file from limesurvey and attach that in a new article of a ticket. For example: 1) customer fills a form on limesurvey; 2) at the end, limesurvey send an email to OTRS and it opens a ticket through postmaster filter, map...
- 17 Apr 2019, 04:11
- Forum: General
- Topic: Set a widget to specific dashboard
- Replies: 1
- Views: 1031
Re: Set a widget to specific dashboard
Anyone?
I need to create a menu that load an iframe widget...
Any idea on how I can make that?
I need to create a menu that load an iframe widget...
Any idea on how I can make that?
- 15 Apr 2019, 20:02
- Forum: Help
- Topic: SSO using AD - Customers can login in Agents page
- Replies: 1
- Views: 2516
Re: SSO using AD - Customers can login in Agents page
As a workaround I needed to configure apache as follows: <Location /otrs/customer.pl> Require valid-user </Location> <Location /otrs/index.pl> AuthBasicAuthoritative On AuthBasicProvider ldap AuthLDAPGroupAttribute member AuthLDAPGroupAttributeIsDN On AuthLDAPURL "ldap://ADSERVER:389/DC=secel,D...
- 15 Apr 2019, 19:54
- Forum: General
- Topic: Set a widget to specific dashboard
- Replies: 1
- Views: 1031
Set a widget to specific dashboard
I've installed the addon Multiple Dashboards. Now I have 2 dashboards (the default and another) for agents... After that I've enabled DashboardBackend###0300-IFrame.. Then I need to set this iframe to be displayed on the other dashboard by default. May you help me on how to do that? I'm using OTRS 6...
- 26 Mar 2019, 17:04
- Forum: Help
- Topic: SSO using AD - Customers can login in Agents page
- Replies: 1
- Views: 2516
SSO using AD - Customers can login in Agents page
Hi.. I've setup OTRS to authenticate users (agents and customers) using SSO (Apache2 + Kerberos + Active Directory). The authentication is working as expected. However, customers can login on the agents page.. I want that only users belong to "OTRS Atendentes" group can login in agents pag...