Thanks for your reply.
What I wanted was forwarding incoming email with its mail body to reply via email, not as notifications.
However, it's not recommended. Then, I'll reconsider our plan.
Search found 2 matches
- 10 Apr 2019, 06:36
- Forum: Help
- Topic: Distribution of incoming and outgoing email to group members
- Replies: 2
- Views: 1887
- 05 Apr 2019, 10:07
- Forum: Help
- Topic: Distribution of incoming and outgoing email to group members
- Replies: 2
- Views: 1887
Distribution of incoming and outgoing email to group members
I'm a newbie to OTRS. I have a question about email-based use of OTRS. It might be a FAQ, but I could not find a way. How can I configure OTRS to distribute incoming email for a queue to members of the corresponding group with inserting the ticket number into the subject of the email like as reply m...