Znuny Open Source Ticketsystem

Hi!
How do i install it? I didnt find it when I've run the otrs.CheckModules script.

Hi there!

Got some tickets with winmail.dat attachments. I know what it is, but I need help.
Tried the ConvertWinmailDat addon, but it cannot be installed:
"Sorry, can't install package, because module IO::Wrap v2.110 is required and not installed!"

Please help

Hi there!

I cannot find in the documentation, but Im wondering if there's a built-in chat function in OTRS 6 where Agents can send chat messages to eachother?

Thanks:)

I did restore 2 times, but not works. The tickets starts counting from the beginning. I can access the MySQL database, but idk what to change here.

So there is no way to change the counter to the correct number?

Hi there! So I finally finished updating to OTRS 6 latest patch level. How can I get back to the correct ticket number? Because now it started counting randomly. I've set it to autoincrement the ticket numbers ({'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement';), and I've...

Hi there!

Which one is faster for storing article data? Filesystem or MySQL? And what do you prefer, why?

Thanks

Hi!
I dont think that OTRS 4 would work after Debian update...So maybe I just upgrade to OTRS 5, then Debian update to latest, then OTRS 6

From 4 to 6? Is it possible? If I update the OS under 4, will it work?

Hi there! I would like to upgrade my OTRS 4 (latest patch level) to OTRS 5. Im currently using Debian 7.11. Searched a lot, but I didnt find the correct answer for which Debian version should I use. So, can I upgrade it from 4 to 5, and stay on Debian 7.11 wheezy? Or I should update OS first? Thank ...