Hi!
How do i install it? I didnt find it when I've run the otrs.CheckModules script.
Search found 10 matches
- 19 Jul 2019, 10:15
- Forum: Help
- Topic: winmail.dat - error
- Replies: 3
- Views: 2557
- 18 Jul 2019, 13:21
- Forum: Help
- Topic: winmail.dat - error
- Replies: 3
- Views: 2557
winmail.dat - error
Hi there!
Got some tickets with winmail.dat attachments. I know what it is, but I need help.
Tried the ConvertWinmailDat addon, but it cannot be installed:
"Sorry, can't install package, because module IO::Wrap v2.110 is required and not installed!"
Please help
Got some tickets with winmail.dat attachments. I know what it is, but I need help.
Tried the ConvertWinmailDat addon, but it cannot be installed:
"Sorry, can't install package, because module IO::Wrap v2.110 is required and not installed!"
Please help

- 11 Apr 2019, 09:38
- Forum: Help
- Topic: OTRS 6 chat
- Replies: 1
- Views: 1481
OTRS 6 chat
Hi there!
I cannot find in the documentation, but Im wondering if there's a built-in chat function in OTRS 6 where Agents can send chat messages to eachother?
Thanks:)
I cannot find in the documentation, but Im wondering if there's a built-in chat function in OTRS 6 where Agents can send chat messages to eachother?
Thanks:)
- 10 Apr 2019, 16:26
- Forum: Help
- Topic: Ticketcounter.log in OTRS 6?
- Replies: 7
- Views: 14266
Re: Ticketcounter.log in OTRS 6?
I did restore 2 times, but not works. The tickets starts counting from the beginning. I can access the MySQL database, but idk what to change here.
- 10 Apr 2019, 12:31
- Forum: Help
- Topic: Ticketcounter.log in OTRS 6?
- Replies: 7
- Views: 14266
Re: Ticketcounter.log in OTRS 6?
So there is no way to change the counter to the correct number?
- 10 Apr 2019, 00:25
- Forum: Help
- Topic: Ticketcounter.log in OTRS 6?
- Replies: 7
- Views: 14266
Ticketcounter.log in OTRS 6?
Hi there! So I finally finished updating to OTRS 6 latest patch level. How can I get back to the correct ticket number? Because now it started counting randomly. I've set it to autoincrement the ticket numbers ({'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement';), and I've...
- 09 Apr 2019, 17:41
- Forum: Help
- Topic: Filesystem or database storage?
- Replies: 2
- Views: 1460
Filesystem or database storage?
Hi there!
Which one is faster for storing article data? Filesystem or MySQL? And what do you prefer, why?
Thanks
Which one is faster for storing article data? Filesystem or MySQL? And what do you prefer, why?
Thanks

- 09 Apr 2019, 15:08
- Forum: Help
- Topic: OTRS 4 to 5
- Replies: 4
- Views: 1958
Re: OTRS 4 to 5
Hi!
I dont think that OTRS 4 would work after Debian update...So maybe I just upgrade to OTRS 5, then Debian update to latest, then OTRS 6
I dont think that OTRS 4 would work after Debian update...So maybe I just upgrade to OTRS 5, then Debian update to latest, then OTRS 6
- 09 Apr 2019, 11:02
- Forum: Help
- Topic: OTRS 4 to 5
- Replies: 4
- Views: 1958
Re: OTRS 4 to 5
From 4 to 6? Is it possible? If I update the OS under 4, will it work?
- 08 Apr 2019, 14:44
- Forum: Help
- Topic: OTRS 4 to 5
- Replies: 4
- Views: 1958
OTRS 4 to 5
Hi there! I would like to upgrade my OTRS 4 (latest patch level) to OTRS 5. Im currently using Debian 7.11. Searched a lot, but I didnt find the correct answer for which Debian version should I use. So, can I upgrade it from 4 to 5, and stay on Debian 7.11 wheezy? Or I should update OS first? Thank ...