Znuny Open Source Ticketsystem

Hello

I am a beginner of OTRS.
And English is not my native language. Please forgive me for typing errors.
I have a question about the use of OTRS.
It might be a FAQ but I could not find a way.
I have created some workflow processes
It is possible to notify the approver by updating the ticket queue ...

I am a beginner of OTRS.
And English is not my native language. Please forgive me for typing errors.
I have a question about the use of OTRS.
It might be a FAQ but I could not find a way.

I want to get history by SQL with ticket id as key but can not generate "h.name" correctly.
Do you need ...

Hi! Roy

Thank you very much for your kindness.
I will investigate in various ways.

Thank you for your reply.
We have recognized that it is better not to use SQL.
It is to complement the integrity of the system.

I have not used GenericAgent yet,
Try searching for "GenericAgent" with keywords of FAQ.
Could you tell me if there is a valid page to use it separately?

I am newbie to OTRS.
I have a question about the use of OTRS.
It might be a FAQ but I could not find a way.

A large number of tickets have entered the non-JUNK queue due to a delivery error due to a misconfiguration in the output MDA.
How can I move them to JUNK or any queue at once?
Please tell me ...