Search found 3 matches
- 14 Nov 2019, 14:14
- Forum: Help
- Topic: Hide Auto Response Article
- Replies: 10
- Views: 13825
Re: Hide Auto Response Article
I also found en tried the change on viewtopic.php?t=16919#p65473. I'm using OTRS 6.0.19 Community Edition tried this solution but it did not have the effect i was hoping for. Does anyone know another way to "hide" the auto reponse/reply articles in the ticket zoom view? Many thanks in adva...
- 21 May 2019, 14:15
- Forum: General
- Topic: Template permissions in OTRS 6.0.17
- Replies: 3
- Views: 14671
Re: Template permissions in OTRS 6.0.17
Hi crythias,
Thank you for your reply and the tips.
We have changed the config as suggested but the template or admin button does not appear in the users profile.
Also a direct url to the templates does give a permission denied error..
Do you know how to fix this?
Thank again for you help.
Thank you for your reply and the tips.
We have changed the config as suggested but the template or admin button does not appear in the users profile.
Also a direct url to the templates does give a permission denied error..
Do you know how to fix this?
Thank again for you help.
- 10 May 2019, 15:46
- Forum: General
- Topic: Template permissions in OTRS 6.0.17
- Replies: 3
- Views: 14671
Template permissions in OTRS 6.0.17
Hi All,
We just started using OTRS 6.0.17 and are trying to fix something but don't know how to do it.
We want to give specific agents the rights to create/edit templates instead of using the admin account for every change to the templates.
Does anyone know if this is possible? and how?
Thx
Virgil
We just started using OTRS 6.0.17 and are trying to fix something but don't know how to do it.
We want to give specific agents the rights to create/edit templates instead of using the admin account for every change to the templates.
Does anyone know if this is possible? and how?
Thx
Virgil