Znuny and ((OTRS)) Community Edition

Hi, I didn't manage to make the spamassisson work with OTRS. But fortunately, lokking at the headers of the emails I found that some spam headers were set by our network manager... changed PostmasterX-Header configuration, adding X-SpamState added a postmaster filter : X-SpamState (if X-SpamState = ...

Hi, I know this is an old thread...but I get the same behaviour. Installed spamassassin on my centos7 server (where OTRS is installed) Configured PostMaster::PreFilterModule###6-SpamAssassin to move tickets to X-OTRS-Queue: Spam I get the email from imap, from another server, that I don't manage I r...

I created a dynamic field named SitesGeT for ticket objects, it is a dropdown. The users select a value in the ticket for this DF. I would like to export the tickets along with the values of this DF In Ticket::Frontend::AgentTicketSearch###SearchCSVData, I added DynamicField_SitesGeT In Ticket::Fron...

...does not work for me..
I can see the correct value in the tcket, but noting is exported in csv....
a configuration I forgot to modify?

wonderful!!
thank you very much

Hi,
do you know how we can use this field in the signature?
I tried adding
$Env{"UserEntity"}

in the signature, but it is not interpreted...

thank you for your help

Gérald

Hi,
I updated OTRS to 6.0.29 two days ago.
The problem occurred once again today....
it seems to be random.....I will try to find out...but if you have any idea.....

thank you

Gérald

Hi, we noticed a bug in some sent emails : the from field in the email is set to Agent A, whereas it is agent B who sent the email via OTRS. The signature in the email it the right one (agent B) and the sender displayed in the table of articles is also OK (agent B). It's quite annoying. Agent A and ...

I confirm the problem is now solved

corrected in 6.0.23

please vote
https://otrsteam.ideascale.com/a/dtd/In ... 2135-10369

bug submitted : https://bugs.otrs.org/show_bug.cgi?id=14711

but not seen as a bug

I will create a discussion on https://otrsteam.ideascale.com/

Hi, I have the autocomplete feature which doesnot work as expected. In queue view, if I want to filter by owner, I have to fully write the first or lastname of users before their name is proposed in the list returned by xhr request.....which is not quite useful. We would expect giving 2 or 3 letters...

solved, will be included in v 6.0.21

For information for those not knowing the bugzilla of OTRS in queue view (S, M and L), the displayed Sender is the wrong one. Even if the last article was sent by an agent, the sender displayed in the queue views corresponds to the customer. It is very annoying for the agents who think the ticket ha...

bug submitted : https://bugs.otrs.org/show_bug.cgi?id=14712

the problem appeared this morning too...
1 e-mail sent 5 times to the same user.....

thank you very much.
problem solved with updating OTRS (my first update )

Gérald

Hi, same problem on our instance during the last months (OTRS 6.0.14), my first install. Did you find the origin of this problem? It happens few times for the same person I guess. The worst case : the same email was sent to our customer 150 times, with attachments. The notifications were also sent 1...

Thank you. It seems to solve my problem indeed. I will try that and let you know.
Gerald

Hi all, We have a problem on our instance while updating multiple tickets with the bulk action. I select one or more tickets > click on the bulk link. 1_ticket_selection.png The bulk window appears with the queue field empty 2_bulk_window_with_no_queue_selected.png If I change the Next state, the ow...