Znuny Open Source Ticketsystem

Thank you for the suggestions. I'll look into these and report back. I've removed Root@localhost from all groups except admin, so we'll see if that works. Root@localhost was a member of the users group which does receive some notifications I believe, so we'll see. Follow up question though, if I ...

Hi Folks,

Hopefully I'm doing this right, if not I apologize in advance but OTRS is currently logging tons of calls (spamming them for the most part) related to the error message listed in the subject. The full subject of the ticket is " Undeliverable: OTRS Scheduler Daemon Cron: TicketPendingCheck ...

I think you might need to add queues to the mix here in order to manage that.

Have a queue for each service, and a group that matches that queue. Make sure you set the "group" in the queue creation menu to be the one you created for that queue, and add the appropriate operators to it.


For ...

Hi Folks,

We've been using OTRS for a few months now and it's been an awesome piece of software but I'm having one problem that's still kind of irking me. We have teams assigned to specific queues. If I log a call to a queue of which I am a member, it automatically marks me as owner and locks the ...

There's a permission for "move into" that allows you to transfer a ticket into a queue that you don't have Read access to. It might error after submission since you can't view the ticket you just transferred any longer, but then you just go back to queues you're allowed to read from and everything ...

That was what i was missing! Thanks! It's all working now!

Hi Folks,

Looking for a little help getting ACLs to work. Basically I have four teams, and I want to filter a dynamic field of "category" to only show a subset of those categories based on the selected team during ticket creation (and when editing free fields too if possible)

I've created a queue ...