Znuny and ((OTRS)) Community Edition

Hi, I am facing some Article view abnormality for mail tickets. We haven't updated the Otrs version or patch event there is no update is configuration. When i replicate the same tickets and data in our staging environment it was working fine. So data being sent over the mail is seem to be fine. The ...

Hi, I am facing some Article view abnormality for mail tickets. We haven't updated the Otrs version or patch event there is no update is configuration. When i replicate the same tickets and data in our staging environment it was working fine. So data being sent over the mail is seem to be fine. The ...

Hi, Sorry for replying late here. Let me rephrase my question here. I want to integrate Smartsheet with OTRS but there is no integration connector available for OTRS and Smartsheet. So, I do have some php WebServices that we are using for our internal OTRS Report system and i want to use that report...

Hi All, I want to integrate OTRS with SmartSheet to get ticket related data. I have created Apis in php to get ticket related data in JSON format to integrate with smartsheet. Kindly let me know if we can integrate directly through pl files. I am a newbie here and has limited knowledge of OTRS. Than...

Hi,

I have fixed the issue. Turned out in Ticket::Frontend::AgentTicketAwaiting###State i was using state from ticket_state instead i should use it from ticket_state_type table(DB).

Thank You for your kind help.

Thank you for suggestion. I have updated my xml file. But still i am facing issue. <Setting Name="Ticket::Frontend::MenuModule###510-Awaiting Customer Response" Required="0" Valid="1"> <Description Translatable="1">Shows a link in the menu to set ticket in Awa...

Hi I tried to create a new button in ticket zoom screen like pending & close button. All the scenarios are working correct except "new state" field is not populating status. 1. CustomButton.xml in /Kernel/Config/Files/XML <Setting Name="Ticket::Frontend::MenuModule###510-Awaiting ...

Hi

Thankyou i'll try this.

Hi

My ticket not able to reopen after close by mail.

I have ticket up follow up option to possible also. but not succeed.

I have the same problem ....

I have ticket follow up option possible

But tickets will not reopen of a close ticket.

Hi I was able to login to my otrs admin panel. But due to some db changes not deflected in admin panel after importing prod db i deleted cache as well as session. After that i am getting 500 internal server error. After checking error log i have got this can anyone plesae help me in that. [Wed Aug 1...

Hi,

Thanks for your response. But can i change in the same web services api for create ticket or do i have to change everything.

I am completely new to it.

Thanks in advance

Hi,

I was getting problem with creating ticket with rpc.pl for otrs5. then i get to know that i should use generic interface beacuse otrs was upgraded to 6. But i have no idea how to use it. Can anyone help me in that.

Note: I am new to perl..

Thanks
Ekta