Znuny Open Source Ticketsystem

Hi all,

I try to send a notification to an additional recipient. I created a new notification and placed the dynamicField into to field additional recipient email address under Notification methods as followed:

additional recipient email address = <OTRS_TICKET_DynamicField_secondEmail>

But the ...

Hi all

I like to create a proccess which creates child tickets based on several condition. So far I have the following setup:

DynamicField_optionA as checkbox
DynamicField_optionB as checkbox
DynamicField_optionC as checkbox

Process
A dialog for the customer where he can check or uncheck the ...

Probably I do have a different issue.

In the customer information center - customer users does work with users and componies stored in the internal or external database but it does not work if the users are stored in an ldap directory. Do I have to configure something in the Config.pm or does it ...

I have exactly the same problem. cr1zz could you find a solution?

Cheers, Reto

Thanks, that did the trick.

Under
Framework -> Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentCustomerInformationCenter

not all scripts were properly defined.

I get an error on the mask Customer Information Center, when I try to get all tickets for a Customer Company over the menu Customers - Customer Information Center. It does not make any difference if the a value is entred for Customer or for Customer User. As soon as the page Customer Infromatin ...

Hi,

is there a way to restrict the values in the selection box of Customer User?

I have the following situation Service Desk A responsible for Customer A and Service Desk B responsible for Customer B.
The requirement is to restrict the selection in a way, so the Service Desk A can only select ...

Hi folk,

Is it possible to add a default value for the input field country in the company section, so each time I add a new company the field is filled in with the predefined value, exp. Country = Schweiz. I tried with the selection list but then I am not able to override the predefined value ...

I am running OTRS 3.1.10. I have set up a GenericAgent to move all tickets in Queue "Raw" with ticket type "Incident". If I run the filter all tickets in the queue "raw" are moved even those with a ticket type different to Incident. How can I adjust the filter only to move tickets of type Incident ...

Is there a solution how to workaround this hour/half hour issue?