Znuny and ((OTRS)) Community Edition

Danke Roy,

ein hat die Pakete nicht aktualisiert gehabt, trotz Seltsam, aber das dürfte mir weiterhelfen: Danke!

Hallo und danke für deine Rückmeldung, bei mir ist es so, dass bei den genutzten Paketen durch Deinstallation Daten verloren gehen die Module einzeln (in den benötigten Versionen) nicht zur Verfügung stehen Oder wird durch die parallele Installation des Bundles sichergestellt, dass Daten nicht verlo...

Hallo, ich bin auf Zuny 6.5.1 mit den folgenden Paketen: FAQ 6.5.1 OTRSMasterSlave 6.5.1 SystemMonitoring 6.5.1 Soweit, so gut, daneben aber habe ich diese installierten Alt-Pakete, welche individuell nicht zum Einbinden zur Verfügung stehen: GeneralCatalog 6.0.31 ImportExport 6.0.31 ITSMChangeManag...

Thanks for coming back to me, yes, I fully understand, after going to 6.4.5: # Package-Update cd /opt/otrs su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.4.3.opm" -s /bin/bash otrs su -c "bin/otrs.Console.pl Adm...

For testing purpose (no real data loss involved here) I did uninstall ITSMConfigurationManagement, it then tells me that the value of ITSMConfigItem::NumberGenerator is not valid:

Dear Roy, thanks again, so what I did is I returned to 6.0.48, deinstalled the bundle, left the individual packages, went all the way up to 6.4.5, upgraded the packages individually: GeneralCatalog-6.4.3.opm --> Fine ITSMCore-6.4.3.opm --> Throws ERROR: OTRS-otrs.Console.pl-Admin::Package::Upgrade-1...

Right, but the bundle sits next to the indiviual packages (which - until they are individually updated - stay with their old versions), meaning the bundle AND the packages showing up: IMHO the problem is, that both coexists at the same time, can that be?

Ok, I figured the core problem, the ITSM Bundle AND the various ITSM Packages are both installed, side by side. So I updated everything manually and in the end the bundle: su -c "bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.4....

Hi, upgrade looks goot, but no change :( : su -c "bin/otrs.Console.pl Admin::Package::ReinstallAll" -s /bin/bash otrs Reinstalling all packages that are not correctly deployed... ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.26.1 OS: linux Time: Tue Jan 31 13:44:01 20...

Ok, I'm not giving up, but no success so far either: Package::RepositoryRoot: "https://download.znuny.org/releases/misc/packages/repository.xml" Package::RepositoryList: "https://download.znuny.org/releases/itsm/bundle6/" Package::RepositoryList: "https://download.znuny.org/...

Hi, thanks for coming back to me, so that means it is not necessary to update packages all the way along, it'll be enough to update "in the end"? Will Znuny 6.4.5 then be happy with ITSM-6.4.3.opm? Sorry, probably noob questions....

Ok, I did add Package::RepositoryList "https://download.znuny.org/releases/itsm/bundle6x/" and Package::RepositoryList "https://download.znuny.org/releases/itsm/bundle6/" but I'm still not there: Message: Sorry, can't install/upgrade package, because the framework version require...

Hi there, I have a similar Problem, I'm on 6.0.48 and wanted to go to 6.4.5 as prep for 6.5, but 6.1.2 fails with "bin/otrs.Console.pl Admin::Package::UpgradeAll", "otrs/bin/otrs.CheckModules.pl --all" and "MigrateToZnuny6_1.pl" do run fine. Package::RepositoryRoot: &qu...