Znuny and ((OTRS)) Community Edition

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Não, apenas para o 6.

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Sysconfig

viewtopic.php?t=40233

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Na documentação:

https://doc.znuny.org/doc/manual/develo ... skins.html

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Veja se isso aqui resolve:

viewtopic.php?t=6282

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O OTRS não permite deletar nada, você só desabilita.

Se você quer deletar as coisas, vai ter que fazer direto no Banco de Dados.

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É possível, via Config, mas acho que não na versão 5, que é a sua.

Você já pensou em migrar para o Znuny?

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Não dá para migrar diretamente. Você precisa migrar de 3 para 4, depois de 4 para 5, depois de 5 para 6. E tem uns passos intermediários no meio. Muito provavelmente vai dar menos trabalho fazer uma instalação limpa do 6, configurar manualmente migrando suas regras, modelos, filas etc e depois divul...

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FilipeSalazar wrote: ↑07 Jan 2022, 00:30 Envio em anexo um printscreen!
Obrigado desde já!

Que versão é essa que você está usando?

Outra coisa, você está ciente que essa postagem é de 2012 né? (Dez anos atrás)

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Cheerio, mates! In Ticket Zoom, we have the VIA field (shown as a column) that tells us the origin of the entry: OTRS_TicketZoom_VIA.PNG The thing is: even though I've already upgraded to Znuny, it still shows OTRS. Just a nuisance to me, as I want my agents to forget the old name. It's not really ...

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A postagem é antiga (2017), mas eu tive esse problema em 2019. Como não conseguia entender o que estava acontecendo, e não encontrei ajuda, "funhinhei" sozinho e descobri o que era. Fiz um tutorial no Stack Exchange (em inglês), que você pode acessar aqui: https://serverfault.com/questions...

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Thank you, Roy. I said templates because it it's what was on my mind, but yeah, I meant the services. I am really a Python guy, so Perl is a little too high for me, but having fiddled with OTRS for the last two years I think I'll dive into it. As always, your help is very much appreciated and spot o...

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Not trying to hijack, but I think the answer is relevant to this thread.

Question: WHY is there a restriction on embedding images in these templates? Is it a technical impossibility?

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But you're not the only one, so a little rework wouldn't hurt :lol: Just copy over the var directory from a fresh installation and move the above listed sub-directories into it. HAHAHA yeah! 8) The CacheCleanup did not work, but I stopped everything and copied the fresh var as you suggested, and it...

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OOOOOOPS!

A read it in the wrong directory...

Code: Select all

/opt/znuny-6.0.36$ cat UPDATING.md
Please see [the updating instructions](https://doc.znuny.org/doc/manual/admin/6.0/en/html/updating.html)
in the online documentation.

I apologize...

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Did you copy the whole "var/" directory while updating? (you should not do that) YES I did! It is in the Upgrade documentation that I SHOULD do it! Maybe it's time to create a new Update page (and not link the old OTRS Manual). /opt/otrs$ cat UPDATING.md Please see [the updating instructi...

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Analysing the text area with the browser's Developer Tools. <textarea id="RichText" class="RichText Validate_Required HasCKEInstance" name="Body" rows="15" cols="78" aria-required="true" style="visibility: hidden;"> </textarea> Th...

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Hi Folks! After a successful upgrade from 6.0.19 to 6.0.36, everything seems to work fine, but text areas are not showing: Znuny_36_TextAreaMissing.PNG This is a very basic OTRS installation with no customization and very little deviation over the defauls on SysConfig. The only "bold" acco...

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Originally 6.0.18

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It's 2021 and I'm researching this.

I know it's possible, but it requires some coding and customization. If you dont mint, I will "hijack" your thread to try and post a solution to your request (which is also mine).

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I did not find here in the forum any mention to this fork: https://www.centuran.com/otrs-implementation/ I don't know if they lag behind Znuny or if they have something we don't. But I think it's a waste of effort and labour to have two projects doing the same thing to the same original code. I know...

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TL;DR: YOU HAVE TO USE YOUR LANGUAGE, NOT ENGLISH. Not your language, you need the same what's stored in the database. Looks like you have them renamed. Yes, but I did not rename them, the installer did. When you choose the language during installation, all states are translated. I wonder if there ...

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TL;DR: YOU HAVE TO USE YOUR LANGUAGE, NOT ENGLISH. Yes, click on the name of the setting and a menu appears with a button to enable: Thanks, Roy! It turns on automatically when you edit and save the config, but no luck, still not working. Then something struck me. I was using the english names of s...

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It's 2021 and i just stumbled on this probl<Ctrl+D> design choice. Is there a technical reason why is this not possible on templates, or is it just a philosofical decision? We wanted to use templates to send a few graphic tutorials to users, and for that we needed images on the templates. Any ideas?

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(Well, no, I have 20 posts already... It's difficult to be a 50-something sometimes...)

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Here's how it set up my Ticket::EventModulePost###2800-ForceStateChangeOnLock (I did it on the Web interface, but I reckon it's in Ticket.xml. Also, the path Core::Event::Ticket does not appear on my interface, I have to use the search.) Key-Value pairs Event - TicketLockUpdate Module - Kernel::Syst...

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Hello everyone! I think (I'm not sure) it's my first post. Please be kind :) I already searched the forum but only found this (misleadingly unrelated) post: https://community.znuny.org/viewtopic.php?f=62&t=40717&p=164534&hilit=2800+ForceStateChangeOnLock#p164534 I am using OTRS 6.0.19 (y...

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Any ideas?

I was reviewing the manual and this should work. Why is not working?

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Até onde sei, a integração do OTRS com o AD é Read Only, ou seja, você pode puxar dados do AD para alimentar o OTRS, mas não pode escrever (ou seja, alterar dados) no AD.

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Hello everyone! This may be interesting. If there is a solution it will save me some work hours, if there is not, I (and perhaps some others) would have learned something. Sorry for the long post. What I want to ask is pretty simple, but the context in which it will be used requires a bit of explana...

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Thank you, root ! You saved my face three or four times now! I know it must be in the documentation (believe me, I've read it many times) but it's a little bit daunting to navigate through all those SysConfig entries. I'm amazed how you and others manage to know all of these by heart! Now I'm off to...

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gusmaer wrote: ↑27 Sep 2019, 18:56 More information about this error may be available in the server error log.

I think you should post here the mentioned error log from the server.

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Hello again. Lots of questions today. Please be patience with the rookie :) Our service set is not that large, but it's quite complete for an IT servicedesk. It contains services and subservices. Here it is on Customer.pl New Ticket form: Sub_Services.png It's in portuguese, but you get the idea. Th...

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Hello folks! I have an OTRS 6.0.18 (yes, yes will update) installation for my company. It serves the IT department and the company's IT users. Being a simple setup, we created a set of services and subservices and set them as default. So, every new employee gets the company's IT services in full. It...

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Qst please how to configure the filtrage of spam emails ?!! Meriem, The "filtrage" is done in your AntiSPAM software, not in OTRS. So, you'll have to go to your AntiSPAM's forums to ask that. We can't make it here because every AntiSPAM software is unique and we can't know them all. Now, ...

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I don't know if you've seen this answer from 2014 on the Bugzilla ticket, but... https://bugs.otrs.org/show_bug.cgi?id=6372 Comment 3 Martin Gruner 2014-01-24 13:28:20 UTC Bugzilla is has not been used to track enhancement requests since a long time now, therefore we're closing these entries now. Pl...

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Found the answer on a 2013 post on the Portuguese subforum.

I was missing one parameter.

It was like this

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CustomerUserPostMasterSearchFields => ['mail'],

Should be like this

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CustomerUserPostMasterSearchFields => ['company'],

Now it's working like a charm.
Thanks everyone!

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Este é um post antigo, mas posso confirmar que estava tendo o mesmo problema e foi resolvido com a solução mostrada aqui. Meu OTRS 6.0.18. Você precisa alterar o atributo abaixo : CustomerUserPostMasterSearchFields => ['mail'], Para o novo atributo: CustomerUserPostMasterSearchFields => ['company'],...

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Thank you, root!

It DID work!

Silly me!

Thanks a lot!

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From the posted configuration the relevant settings are fine: CustomerID => 'company', [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ], Any other CustomerUser configurations in use? No, nothing else, I think. What do you measn with we want just one that is not unique. I mean: we don't wa...

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Hi everyone! I created some Customers using the Admin panel. But even so I am unable to change the CustomerID of existing tickets. The CustomerID drop-down box is greyed out on Ticket Zoom. What am I doing wrong? All my CustomerUsers are authenticating against am LDAP backend, the source is my AD. M...

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Hi everybody! I'm new here and I'm an OTRS newbie. I beg for your patience with this clueless kid. I have successfully installed and configured OTRS 6.0.18 (will update soon), everything works as expected, including a double backend configuration with the native DB and my AD via LDAP. But I have one...

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All your users in AD must have their emails entered in User > Properties. If the email field is blank, your AD users authenticate on OTRS but are unable to login.

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All your users and customers must have their e-mail accounts defined on the AD. If the email field in user properties is blank, the user will authenticate but won't be able to login.

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Hi crythias and everyone. I'm new here, this is my first post, and I thought I'd contribute first with a bit of knowledge before abusing the community and posting any questions. I had this very problem, and I solved it in a somewhat different (and more complicated, but indeed documented) way. When I...

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