Search found 4 matches
- 07 Jan 2020, 19:24
- Forum: Help
- Topic: Templates - Only filled fields
- Replies: 0
- Views: 1623
Templates - Only filled fields
Hi all, Can't seem to find this information anywhere, but I was wondering if it's possible to only insert a given text in a template, if the field related to a tag as data e.g.: With CC of <OTRS_CUSTOMER_Cc> ---> only appears in the body of the message if this field exists on the original email/comm...
- 03 Jan 2020, 16:49
- Forum: Howtos
- Topic: How To Show/Hide Dynamic Field for specific Queue
- Replies: 32
- Views: 174777
Re: How To Show/Hide Dynamic Field for specific Queue
Hi everyone,
Would this be a valid solution for 6.0.X?
Thank you.
Would this be a valid solution for 6.0.X?
Thank you.
- 11 Dec 2019, 20:04
- Forum: Help
- Topic: New communication channel
- Replies: 2
- Views: 1900
Re: New communication channel
Thanks @jojo, we'll evaluate that option
- 11 Dec 2019, 12:44
- Forum: Help
- Topic: New communication channel
- Replies: 2
- Views: 1900
New communication channel
Hi, I've been searching the manual and the forum, but I can't seem to find the information I need. I've just implemented OTRS and we need to had 2 more communication channels for incoming cases. I found this information in the manual, and I would like to know if both of these channels can be used an...