Znuny Open Source Ticketsystem

I don't understand how it works because it is a random try. Anyone can explain the reason? Thank you?

The issue is solved. Thank you RStraub for trying to help. What I want to ask is that the subaction of splitting ticket as it clearly is StoreActivityDialog,

Updated:

I change the text/plain to text/html and now work fine.

It only happens in English character. I tried another language and it works fine. FYR

I am currently using the GenericTicketConnector to create a Ticket. However, the article will break into newline automatically. I am using Postman to create Ticket. The content as follows. Any idea?? I would appreciate your help. Thank you "Article": { "Subject": "First"...

Thank you Roy! I am new to OTRS and it is good to know that. Hope to know deeper about OTRS

Even though I unchecked the Article visible for customer, the article still exists. Any suggestion for the issue?? I would appreciate your help. Thx

Hey Guys, In the Notification Methods under Ticket Notification, I add an external email to Additional recipient email addresses. The email sent successfully but the article overview shows the content of email notification as follow. Is there any way that I can hide it?? Thanks for your help Annotat...

The message as follow: This step does not belong anymore to the current activity in process for ticket 'Ticket#2020-0005'! Another user changed this ticket in the meantime. Please close this window and reload the ticket. One thing can be sure that I am the only user who working on this ticket cause ...

I want to know the value of subaction when I try to split the process ticket. I noticed that the subaction should be StoreActivityDialog when we create the process form. Is it the same subaction when we create ticket?

Hi Roy,

Thank you.

Hi,

I know Ticket::Frontend::AgentTicketStatusView###DefaultColumns can add more available column for Status View. I am wondering whether it is possible to add Linked Ticket information (TicketNo#)? If it is possible to add it, what is the attribute?

Thanks

Hi,

It's fine now. I unzipped the file individually. The old Config.pm replaced by the one from testing environment.

Thank you Roy.

Hi Roy,

Ubuntu 16.04.6 LTS (Xenial Xerus)

Hi,

Sorry for the misleading topic. Thanks for your advice

I am using Ubuntu

I am working on migrating current OTRS (Testing) to production. The installation of production had completed and now I am planning to use /opt/src/otrs/scripts/restore.pl to restore the backup from testing environment. However, it got error message when I run /opt/src/otrs/scripts/restore.pl -b /opt...

Hey guys,

Thanks for everyone that try to help me. The problem is solved!!!! Lets provide my solution for this issue. The issue is related to the setting of Ticket::ViewableStateType.
The status view now work normally after I delete the cache.

Hi, Sorry for the late replying. I just got a question. Will the issue related to the setting of Ticket::ViewableStateType?? I saw its definition and it is more likely to be root cause. The default value of it should be --- - new - open - pending reminder - pending auto However, my setting is --- - ...

Here is the screen capture for your reference

Hi guys, I go to the AgentTicketStatusView.pm and made the following changes (Closed -> closed). Closed => { Name => Translatable('Closed tickets'), Prio => 1001, Search => { StateType => 'closed', OrderBy => $OrderBy, SortBy => $SortBy, UserID => $Self->{UserID}, Permission => 'ro', }, }, Status vi...

Hi,

I run /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete command. It does not work in my situation. Problem still exits.
Thanks for your advise

Hi,

Thanks for your help. Hope others may help me out. Or are there other factors that may affect Status View??

Hi,

I have gone through the sysconfig by searching "StatusView" and none of them seem related to State Type.
May you please suggest some hints for me to find out??

Thanks

Hi wurzel,

I didn't make any changes as I attached the setting of State Management.
closed successful is under closed type as you can see.
Thanks

There are zero tickets in the status view. I tried to close a ticket and the closed ticket will count on the Open tickets. Attachment is the screen capture of the status view. Is there anyway I can find a problem?? Or how to solve it. Thanks