Znuny Open Source Ticketsystem

Dear all, I am trying to automatically set the customer ID by the current login user.For example, Customer User:testuser123@gmail.com having Customer ID as FIN. The customerID automatically set as FIN after the process ticket is created. Here's what I did in the transition action in process manageme...

Hey guys,

<OTRS_TICKET_CreateBy> work fine. Thanks Roy and skullz.

Best Regards,
Harry

Lock is to determine an agent is working on the ticket..thus if the ticket is originally unlock, when lock, it should auto assign current user as owner.. Not sure why its not working..also you can try Module => TicketOwnerSet Key: OwnerID Value: <OTRS_Ticket_Created> Key: UserID Value: 1 *this will...

Hey man, What is the use of setting the Lock as lock? I have tried and the owner wouldn't change. It is still the Admin OTRS. Capture.JPG I would like to set the owner in process information as the current login user automatically after he/she created a ticket. BTW, thanks for replying. Best regards...

Hi all, I am trying to set the owner as the current login user automatically when the process ticket is created. ( No need to select the owner by him/herself). I try to configure this setting in transition action. Here's what I did. Capture.PNG Is that the <OTRS_CURRENT_Userlogin> is not working? or...

Hey Emin,

Good News. It works fine. Cool.

Thanks for your sincere help again.

Regards,
Harry

Hi Emin,

I got this Error again. Is that "--reset" is not valid?
Thanks bro.

Regards,
Harry

Hey Emin,

I have tried the command and it says Error: found unknown arguments on the command line ('--reset').

Best Regards,
Harry

Hi all, I accidentally deactivate Core.InputFields.css in Loader::Agent::CommonCSS###000-Framework. Now, I am not able to go into system Configuration and enable the css back as the input fields are not working. Can anyone suggest how I can solve it? Can any of the otrs administration can help? :( I...

Thanks skullz.

Emin,

Thanks for your reply! Apart from ACL, does customization on JS is the final soultion?

Customizing JS seems not easy for maintenance in the future when the users are changing.

Thanks Emin.

Best Regards,
Harry

Hi Emin,

I will try it later. Thanks for your kindly help to me again.

Best regards,

Harry

Dear friends, I have a transition action that is changing the responsible back to the ticket owner(same as the current owner) after several transition. As the owner maybe different in other situations,I would like set the responsible dynamically by using <OTRS_TICKET_OWNER> or <OTRS_TICKET_OwnerID> ...

HI all, I am going to set a default responsible when creating a ticket in the input field. like this: Capture1.JPG I have tried to use ACL [PossibleAdd] function. When the customerID is COMM, PossibleAdd the responsible as test-otrs01. It seems like it just adds the option test-otrs01 for me to choo...

HI Emin, I have tried to change the css style in /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/Core.Agent.TicketProcess.css. Unfortunately, the layout and the color of dynamic fields do not change. I have even tried to disable the Core.Agent.TicketProcess.css in sysconfig. It seems like only th...

Thanks Roy and Flo. You two really give me a big hand.

I have solved this problem now.

Thanks guys.

Hi friend,

I have tested with RegExp. It did not work.

The ActivityDialog is still there. Am I not using Possible Not in a right way?

Thanks for your reply!

wurzel wrote: ↑04 Feb 2020, 12:30 Hi,

your ACL looks good.

You might try PropertiesDatabase instead of Properties. Maybe this helps.

Flo

Hi Flo,
I have tried to use PropertiesDatabase but it remains unchanged. Nothing is being hidden. Anyway thanks for your comment.

Regards,
Harry

Thanks Emin! I will have a try later. Thank for your help.

Hi all, I am trying to set the default subject and body in the dynamic field article[the default one that provided by otrs] Capture.JPG Is there any possible way that I can set the default subject and body in specific process ticket? Thanks for your attention. I’m looking forward to your reply. Rega...

Dear friends, I am trying to customize own css style on process ticket. I would like to change the layout and color in ticket creation page. As shown in the picture below. Capture.JPG However, I go to system configuration in Loader::Module::AgentTicketProcess###002-ProcessManagement Capture1.JPG I g...

Hi all, I would like to use ACL to restrict the availability of activity dialog to different users. I am trying to hide the activity dialog on screen when the users' Customer ID is FIN. I have used possible not in ACL but it didn't work. Nothing is being hidden. I wonder if my configuration is wrong...

Hi Everyone, I am creating a process ticket by process management. When user is filling in the process ticket, he/she is required to set the customer user as him/herself. The responsible would be set as their manager for later on approval. I would like to make sure customer user could receive Email ...