Znuny and ((OTRS)) Community Edition

I have similar issue with timeout of 600 seconds occurring almost every hour on whichever inbox is being fetched at the 45 minute mark. Is there a config that can be added to the Sys Config:Daemon::SchedulerCronTaskManager::Task###MailAccountFetch within the UI, or to Kernel::System::Console::Comman...

Does this error occur regularly? Can you check if the error occurs when you select an other format? Do you have installed an addon for proper Excel support? I get the same error when trying to have OTRS generate an Excel formatted stat file: [Wed Aug 17 19:39:44 2022] otrs.Console.pl: cannot remove...

Hi, Based on previous responses, there seem to be a few different things happening: 1. Agents who have a ticket locked to them and who draft a reply to a customer continue to have the ticket locked to them (until they unlock/ticket is closed) 2. Agents who have a ticket locked to them and who draft ...

Hi Roy, No, unfortunately not. Otherwise might have an idea where to look. This has happened in the past but usually it impacts email collection. One email in the inbox is too large and therefore all emails can't be scraped at once so it repeats the process indefinitely/until cleared. This usually i...

Hi, Currently having an issue with Sendmail queuing up in OTRS 6 but not sending out. Seeing this error: root@DC_bc-prod-otrs1> sudo -u otrs bin/otrs.Console.pl Maint::Email::MailQueue --send ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 Perl: 5.16.3 OS: linux Time: Thu Dec 10 08:56:27 2020...

Hi, I'm new to this forum and have not seen any other mention of making services mandatory in multi-service environments so am opting to re-open this thread. On that note, I'm wondering for OTRS 6, is there a built-in solution that replaces OTRSMultiServiceSelect::RequiredLevel or some equivalent th...