Znuny Open Source Ticketsystem

Hi, at least I found that the problem was caused by plugin DashboardMyLastChangedTickets. It changed the default dashboard and therefor OTRS was not able to start correctly. It was not possible to reinstall this plugin with Admin::Packacke::ReinstallAll. I had to install and then uninstall all plugi...

Hi, it seems to be a problem with the DB. I installed a clean otrs-system on another server. I worked without any problems. Then I exported the DB from the corrupt system and imported it into the new system, did the bin/otrs.Console.pl Admin::Package::UpgradeAll and started the fresh installed syste...

Hi Flo, yes, I followed the instructions of the manual you posted. But the first error of the type mentioned in the heading occurred when I run the DBupdate script. As I do not have root-access on the server it is not possible to run otrs.SetPermissions.pl. I just commented out the check for the roo...

Hi,

yes, I run the script but it terminates with the same error reported in this ticket.

But the question is: If I use the same arts-version on the old and the new server and just migrate from postgresql to mysql, is it really required to run the DB-update?

Hi, thanks for your answer. Here is what I did: 1. installed otrsCloneDB on the old server (otrs 6.0.24) 2. stopped otrs.Daemon 3. Clone DB 4. downloaded and installed new otrs 6.0.26 on the new server 5. copied Kernel/Config.pm from the old server 6. configured the new DB in Kernel/Config.pm on the...

I just migrated the OTRS to a new server. Doing this I migrated from PostgreSQL to mysql using the otrsCloneDB.

How can I overcome this problem?

Hi, in otrs 6.0.24, 6.0.25 and 6.0.26 I get the error messages: [Sun Mar 22 12:18:04.531357 2020] [:error] [pid 21538:tid 139876983072512] Can't use string ("DashboardMyLastChangedTickets") as a HASH ref while "strict refs" in use at /opt/otrs/Kernel/Modules/AdminPackageManager.p...