Znuny Open Source Ticketsystem

Thanks for the replies. We have managed to change them to the new SMTP server.

Is 5s the same as 5 or the same as 6? As I am not sure when the deploying of changes came in.

Hi Wurzel, Thanks for the info you provided. What I am trying to find out is if there is a difference once I change the setting. In that does OTRS 5 and 5S have the same mechanism as 6 that prompts you to deploy the change live. Or is there a difference where some part of OTRS 5 or 5S needs to be ma...

Hi, We have a few OTRS installations with a mix of versions across 5,5s and 6. I have been asked by the infrastructure team to change the outbound SMTP Server. I can see how to do this in our OTRS 6 installs by changing the appropriate attribute in the Admin Console and I then get prompted to deploy...

Hi, I am trying to install OTRS 6 on test server using https://www.howtoforge.com/tutorial/how-to-install-otrs-opensource-trouble-ticket-system-on-ubuntu-16-04/ this guide. When I get to the end of step 2 to check the loaded modules with apachectl -M | sort none show up under loaded. I did try the s...

Hi, I have recently changed the notification email address to one that can be seen by my team on all our OTRS instances as it used to be just going to the default root@localhost. Since doing so one of the notifications I am getting on a regular basis is below. I have looked in the sys admin area and...

Thank you Roy, that fixed the issue after a Reboot.

Really appreciate your prompt and helpful response.

Stay safe...

Thank you Roy for the advice, I will be trying this in the morning as soon as our infrastructure team take a snapshot of the server in question

Thanks for your quick response Roy,

We have not made any changes and we think it may have been caused by lack of free space and the exact version is 5.0.23.

Hi All, Our OTRS 5s Free is not accessible on any browser and we keep getting the error message Browser Warning "The browser you are using is too old. OTRS runs with a huge list of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information.&...

Otrsitoperation is the first part of the email address we use for email sent by and to this instance of OTRS and that all appears to be working after conducting some tests earlier toady. But I am just not sure where to look to see where OTRS thinks that it is missing from.

I have taken over responsibility for our OTRS installations that we have and I am trying to resolve an issue we are having with the Survey we have setup. It seems that on the 17th Feb 2020 it has just stopped sending out survey requests and has not had any back. As I have looked in the tables in the...

I have taken over responsibility for our OTRS installations that we have and I am trying to resolve an issue we are having with the Survey we have setup. It seems that on the 17th Feb 2020 it has just stopped sending out survey requests and has not had any back. As I have looked in the tables in the...