Znuny and ((OTRS)) Community Edition

Hello Everyone ! I would like to create an automatic reply message when the ticket owner closes a customer-ticket, the system to send an email to the user inform him about the fuck Owner closes the ticket --> Notification to client about ticket closed In Auto Response Management I didnt find any opt...

I understan how this forum works but as i said, unfortunatelly your aswer din't help me at all

Yes, i read it but if you don't want to help me or you didn't know please stop comment :/
I wan to have mails from mail A but sent answers from mail B and after admin book this is not clear for me how to do it

jojo wrote: ↑02 Jul 2021, 13:16 answers and forwards using the mail address of the queue settings. This can be different from the email address used for inbound mails.

How can I assign mail for inbound mails ??

I know that but i want to have different mail for answers
Is it possible ?

Hi everyone ! How to change sending mail from ticket reply ? We have mail from where we get tickets but we want switch email address for sending answers - it is possible ?

What Does it mean AFAIK ONLY with custom development ??

Hi everyone !
Is it possible to set the solution time to start, after the first response time has finished?
Now both times starts from the moment of a new ticket.

Hi - it's me again - in logs a have a lot of otrs-cgi-44 problems? Pic in attachments .

Hi Everyone ! I woudl like to delete "Mege" from agent ticket zoom?
Pic in attachment

It's working ! Thank you guys so much ! you saved my life

Ok i reser setting but it still doesn't work

Can you explain how to do this ? i will be very grateful

Hi !
We don't have any states in ViewableStateType
How can we fix it ?

Hi guys – i have problem with Tickets-queue view), it displays 500 internal server error, instead of listing entries. The exact message is : „ 500 Internal Server Error - The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server a...