Znuny and ((OTRS)) Community Edition

Hello guys, my name is Marcelo and I'm entering this world of OTRS now. But, we have OTRS 3.1 and everything worked fine until the weekend, a user cleared the browser cache, then logged into otrs, but when he clicks on a ticket to insert a note or other function, the pop-up opens up the ticket but w...

Olá pessoal, me chamo Marcelo e estou entrando nesse mundo do OTRS agora (a função caiu no meu colo na nova empresa). Mas, temos o OTRS 3.1 e tudo funcionava bem ate no fim de semana, um usuario limpou o cache do navegador, depois logou no otrs, ate ai tudo bem, mas quando ele clina em um ticket qua...