Znuny and ((OTRS)) Community Edition

Is OTRS process are pink elephant certified?

HI skullz ,

Thanks a ton, it worked.

Regards,
Ashwini

Hi, I am still struggling with dialog inputs (dynamic fields) are not getting displayed after successful ticket creation. file attached 1. I have configured ProcessWidgetDynamicField and ProcessWidgetDynamicFieldGroups from System Configuration UI . File attached 2. I have checked in database , i ca...

Dears,

I have one query , please help, how WidgetDynamicFieldGroup is associated with Process. While configuring "book order" process i couldn't get this information. May be i am missing something to co-relate with my L3VPN service while defining.
Please help.

Regards,
Ashwini

thanks edgararrais for your reply. great.

Dears,

Need one help. I can see IOS app is available for OTRS. Do we have Android app for OTRS?
If not then is there any plan to release it in near future.

Please help.

Regards,
AShwini

thanks Jojo for reply. i got ur point.

regards,
Ashwini

HI wurzel,
thanks for feedback

please help where to set ruleset? I added conditions but not sure when and how it will get executed. can u help me with howto for this ?
regards,
Ashwini

Hi skullz , thanks for feedback.Yes i have added it in Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField and enable it. For "order book" sample program it is working. But for L3VPNService whatever i added it not display my recorded values which i entered while creating process ...

dears can someone help me on this?

dears, need help - I have configured new business process based on "book order process. https://doc.otrs.com/doc/manual/admin/6.0/en/html/process-management.html 1. i am recording inputs in dialog same as "order book" but recorded inputs i am unable to view when ticket is getting crea...

hi Flo,

thanks for update, i will check.

However, please help me to know how to approve Change from change-builder and change-manager when both of them are part of CAB

regards,
AShwini

i was trying to search on OTRS API TPS supported and H/W requirement for the same.
Also how to identify require RAM and HDD for OTRS setup based on ticket again requirement

hi jojo, thanks for quick reply. Even i was thinking how i can connect process mgmt with change mgmt. One more question, if i am defining chagemgmt process using "Process MGMT" OTRS feature, then I can create workorder and track it basically? I am unable to figure it out. Process MGMT seem...

i have followed all steps as per https://doc.otrs.com/doc/manual/itsm/6. ... /ch08.html Change is created by change-owner and few workorders are created. added Change-builder and Change-Manager as a CAB. I can see one change in "requested" state. I logged in from both agent with role Chang...

sorry, i will post in howto section.

i have followed all steps as per https://doc.otrs.com/doc/manual/itsm/6.0/en/html/ch08.html Change is created by change-owner and few workorders are created. added Change-builder and Change-Manager as a CAB. I can see one change in "requested" state. I logged in from both agent with role C...

i was trying to search on OTRS API TPS supported and H/W requirement for the same.
Also how to identify require RAM and HDD for OTRS setup based on ticket again requirement

1. Attempt one to execute from otrs user, command line. successful [root@localhost ~]# su - otrs Last login: Thu Apr 30 15:37:56 IST 2020 on pts/2 [otrs@localhost ~]$ [otrs@localhost ~]$ [otrs@localhost ~]$ [otrs@localhost ~]$ pwd /opt/otrs/ [otrs@localhost ~]$ /opt/otrs/samplecommandlineprog.sh [ot...

thanks for ur reply. I copy script at /opt/otrs i.e. otrs home directory. CMD = /opt/otrs/samplecommandlineprog.sh configured in GenericAgent When i am running the job, no error noticed in /var/log/httpd/error_log But it not writing anything in my log file. If I give wrong path in CMD then i can see...

when i removed "add note" section, below error is not noticed in /var/log/httpd/error_log file but my script is also not got executed, as i can't see any new logwrite in /tmp/sample.log file access_log received as follows - 172.16.105.32 - - [28/Apr/2020:20:44:48 +0530] "GET /otrs/ind...

it is working from command line with otrs user, i don't see any issue shell script. [otrs@localhost GenericAgent]$ cat samplecommandlineprog.sh #! /bin/bash echo "OTRS test" >> /tmp/sample.log date >> /tmp/sample.log [otrs@localhost GenericAgent]$ /bin/bash /opt/otrs/scripts/test/sample/Ge...

it is working from command line with otrs user, i don't see any issue shell script. [otrs@localhost GenericAgent]$ cat samplecommandlineprog.sh #! /bin/bash echo "OTRS test" >> /tmp/sample.log date >> /tmp/sample.log [otrs@localhost GenericAgent]$ /bin/bash /opt/otrs/scripts/test/sample/Ge...

Requirement : I want to call some command line program when any ticket is generated. So created one shell script. I am new to OTRS. Please guide if I can use any other feature to call some external shell/perl/python script on specific operation like create or update ticket guys I am unable to execut...

sorry but i am new to forum and couldn't get option where to submit post :( What i want to call some command line program when any ticket is generated. So created one shell script. I am new to OTRS, please guide if I can use any other feature to call some external shell/perl/python script on specifi...

guys I am unable to execute external script using generic agent - OTRS 6.0.27 version 1. able to run samplecommandlineprog.sh using otrs user 2. it is just hello world kind of one liner script 3. permission are as follows -rwxr-xr-x. 1 otrs apache 64 Apr 27 17:37 samplecommandlineprog.sh -rw-r--r--....