Search found 12 matches
Re: AWS Setup
What about S3 mounted as a filesystem? In my experience, the OTRS Article storage is mostly "Write Once Read Never". An S3 bucket with an intelligent storage class is probably the most cost effective solution for that. Another option is to create a dedicated article storage backend for S3...
- 24 Aug 2022, 16:58
- Forum: General
- Topic: OTRS Community, Znuny and Ubuntu 22.04
- Replies: 9
- Views: 1734
Re: OTRS Community, Znuny and Ubuntu 22.04
I became curious and googled for the shell installer. It looks like Centuran provides a shell installer for their fork of the community edition. See https://otrscommunityedition.com/downloads/.
- 20 Aug 2022, 16:28
- Forum: Hilfe
- Topic: Exception while processing mail: Wide character in shmwrite at /opt/znuny-6.0.44/Kernel/System/Log.pm line 264.
- Replies: 15
- Views: 2427
Re: Exception while processing mail: Wide character in shmwrite at /opt/znuny-6.0.44/Kernel/System/Log.pm line 264.
The error message "Wide character in shmwrite" is an effect of a bugfix in Perl 5.34.0. Search for shmget in https://perldoc.perl.org/5.34.0/perldelta#Selected-Bug-Fixes. semop() now downgrades the OPSTRING parameter, msgsnd() now downgrades the MSG parameter and shmwrite now downgrades th...
- 20 Aug 2020, 09:55
- Forum: Help
- Topic: CIS policy on OTRS
- Replies: 11
- Views: 2864
Re: CIS policy on OTRS
Hi, this might be nonsense, as I'm not really versed in security. Is running OTRS, or OTOBO, in Docker an option? There you would have a defined interface what the application can, and cannot, do. You can take a look at https://hub.docker.com/r/juanluisbaptiste/otrs and at https://hub.docker.com/r/r...
- 07 Aug 2020, 17:37
- Forum: General
- Topic: Remove /otrs from URL
- Replies: 2
- Views: 2030
Re: Remove /otrs from URL
I checked https://httpd.apache.org/docs/2.4/mod/mod_alias.html and there it is stated that the order of the directives is relevant. The first match wins. Therefore I would try to simple switch around the two directives. Alias /otrs-web/ "/srv/otrs/var/httpd/htdocs/" ScriptAlias / "/sr...
- 28 Jun 2020, 19:08
- Forum: Developers
- Topic: FastMMap Cache Backend ?
- Replies: 1
- Views: 2224
FastMMap Cache Backend ?
Hi, I have been looking at caching backends for OTRS or OTOBO. So far I have found Kernel::System::Cache::FileStorable and Kernel::System::Cache::Redis. I think that both backends are not optimal, even though I haven't run any bechmarks. FileStorable might be slow because regular Files are read and ...
- 12 Jun 2020, 10:18
- Forum: General
- Topic: Thru and through
- Replies: 1
- Views: 1029
Re: Thru and through
My take is that thru is just an informal spelling of through. This spelling is fairly popular in the US.
- 10 Jun 2020, 12:48
- Forum: Howtos
- Topic: Running MySQL 5.7 in Docker
- Replies: 1
- Views: 5238
Running MySQL 5.7 in Docker
Hi, I wanted to install ((OTRS)) Community Edition on Ubunti 20.04. A problem was that Ubuntu 20.04 ships with MySQL 8 as the default MySQL version. But MySQL 8 is not supported. Therefore the idea was to spin up a MySQL instance in Docker. Affter some fiddling this seems to work: docker run --name ...
- 28 May 2020, 13:17
- Forum: Developers
- Topic: The -X flag in bin/otrs.Daemon.pl
- Replies: 5
- Views: 3411
Re: The -X flag in bin/otrs.Daemon.pl
Thanks, this answers my question.zzz wrote: ↑28 May 2020, 13:00 This comment was made a couple of hours ago (coincidence?), which overrides the -X flag: https://github.com/OTRS/otrs/commit/76d ... a289c33013
- 28 May 2020, 08:42
- Forum: Developers
- Topic: The -X flag in bin/otrs.Daemon.pl
- Replies: 5
- Views: 3411
Re: The -X flag in bin/otrs.Daemon.pl
Well, I asked only one question. And that question is about the purpose of the -X flag in otrs.Daemon.pl in the Community Edition.
- 27 May 2020, 13:18
- Forum: Developers
- Topic: The -X flag in bin/otrs.Daemon.pl
- Replies: 5
- Views: 3411
The -X flag in bin/otrs.Daemon.pl
Hi, for OTOBO I'm converting the shebang lines of the the scripts to #!/usr/bin/env perl . This works fine in all but one cases as usually no further flags are set in the shebang line. The exception is bin/otrs.Daemon.pl which sets -X, which turns off all warnings in the script and in all modules. F...
- 04 May 2020, 15:24
- Forum: General
- Topic: OTRS 6.0.28 Database Upgrade fails
- Replies: 5
- Views: 22478
Re: OTRS 6.0.28 Database Upgrade fails
Hi, I also ran into all those MySQL 8 issues when trying to install the Beta 4 of Otobo following the instruction at https://doc.otobo.org/manual/installation/stable/en/content/installation.html. I plan to provide patches for these issues in the Otobo repository. I have no idea whether these patches...