Hi guys,
i have an issue in my OTRS 6 community edition
On my Service Level Agreement i have an SLA that the resolution time should be 48 hours, but on solution time appeared me 4 hours only
Why this is happening, anyone knows ?
thanks you,
best regards,
Carlos Vieira
Search found 3 matches
- 12 Nov 2020, 10:46
- Forum: General
- Topic: Resolution time Error
- Replies: 1
- Views: 874
- 02 Jun 2020, 19:53
- Forum: Help
- Topic: move automatically a ticket to an specific queue
- Replies: 1
- Views: 720
move automatically a ticket to an specific queue
Hi folks , I am using OTRS 6, and i am trying to move automatically a ticket to an specific queue, but i having problems to make it possible. what i saw on web there are to ways: - Creating a job ( Generic Agent) - Creating an ACL The both ways, i don't know how can do it, can you please help me her...
- 18 May 2020, 14:53
- Forum: Geral
- Topic: Servicos OTRS 6
- Replies: 0
- Views: 4524
Servicos OTRS 6
Boa tarde, criados serviços em OTRS, sendo que não aparecem ao serem tipificados os tickets para tratamento. Quando criados serviços no 1º nível, estes não aparecem, mas quando só criados de 2º e 3º nível já aparecem, como posso activa-los de modo aparecerem na tipificação/SLA ? A <- criado, não apa...