Znuny Open Source Ticketsystem

Thanks crythias, I'll start looking more deeply at filters, for this and other automation. I think yours is a better example than in the docs. Meanwhile I found that setting the Reply-To header in the form seems to work - OTRS sends auto- and manual responses to the right place, and seems to treat t...

Situation: customer enters message into email-enabled form on a blog. (it's contact form 7 on wordpress). For reliable delivery, all emails are sent to OTRS from a single, known email address, hardcoded in the wordpress SMTP plugin. The customer types their email address as data into the wordpress f...