Znuny and ((OTRS)) Community Edition

Okay, just found a thread with the answer... https://forums.otterhub.org/viewtopic.php?t=40607 Go to SysConfig - Ticket::Frontend::ResponseFormat and change: [% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]: to [% Data.Cr...

Hey guys, one of my collegues pointed out an error in our current OTRS. When someone answers to a ticket which already has multiple articles, above the part where the original message is refered the timestamp doesn't fit to the refered one but to the timestamp of the tickets creation. Does anyone ha...

Hey guys, you've been a great help last time. So the situation is as follows.... I updated our OTRS System from the major version 4 to 6. And now in the notifications that the agents get the ticket state is not translated correctly. The whole systems default langauge is german, even the state type n...

Thanks Emi, this didn't solve my problem directly because I had to read it out again and even then it only contained the email. But it pointed me in the right direction and I could programm a workaround and could finish my task. It isn't an elegant solution but it works. Instead of delivering the in...

Hey guys, I need to write an extension to the AgentTicketPhone Module. I managed to do it in version 4 but here I'm failing somehow. My plan is to read out the customer ID that was selected by the agent and together with the customer information, show another widget with some additional information ...