Znuny Open Source Ticketsystem

I'm running OTRS 2.4.7. Edit <OTRS installation directory>\OTRS\Kernel\Config\GenericAgent.pm Uncomment out the send escalation notification code. When you're done it should look like this: # ----------------------------------------------------------------------- # config options # -----------------...

I'm running OTRS 2.4.7. In order to get the escalation emails to be sent, I had to do the following: In your OTRS installation, edit <install directory>\OTRS\Kernel\Config\GenericAgent.pm Under config options, uncomment out the lines underneath the line: %Jobs = ( It should end up looking like this:...

Thank you for the suggestion, that fixed the problem. As it turns out, the issue I'm having with the web SysConfig interface isn't that it doesn't accept :81 as part of the FQDN hostname, it's just not taking any changes to the hostname. Whatever I change it to, I click the update button and it just...

I'm running OTRS using the default windows installation, except I've configured Apache to use port 81 to avoid a conflict with IIS running on the same server. Everything seems to be working ok, but for one issue: the notification emails that include a link to the ticket have links that look like htt...