Znuny and ((OTRS)) Community Edition

please check your webservice configuration,on Maximum message length

Turns out i need to know the configitem id,if not exist the message is access denied

Hi all, I am trying to make a webservice SOAP call to OTRS v5.6 I have configured webservice : GenericConfigItemConnectorSOAP https://i.ibb.co/qrM5JBr/otrs1.jpg I am calling as superuser or as root@localhost I have checked the class is having permission for itsm-configitem https://i.ibb.co/RPd0rKg/o...

Hi skullz, Thanks a lot !! i spent 2 weeks just to work on this issue. On production, it's set up by another person a couple of years ago, so not sure what he's doing. Since no idea of this 90 ACL config, i copy the ACL config to the test machine and deploy, now got the same error in Production. So ...

I did check the ACL, but it seems the ACL was setup only for Phone Ticket. As far as i know, (still newbie), ACL is used for configurable option in Dialog isn't it?(CMIIW) In my process, i did not use any ACL. Even i also try the default example of Process Management on OTRS ( Aapplication for leave...

error.jpg Hi, I have a Process Ticket on OTRS V5.015 Problem: 1. When login as user testagent, when try to open the Activity DIalog, got error Insufficient Rights Even the testagent is the owner and responsible for those ticket on those queue But if login as root/admin, i can open the Activity Dial...