Znuny Open Source Ticketsystem

Hi, I really need an answer to this problem. I created 2 State names with the same State Type which is "closed". One is "closed successful" and the other is "closed with pending issues" .But when I'm updating a Ticket from "closed with pending issues" to "...

Hi, Just comment the ff. lines from /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl <!-- dtl:block:TicketType --> <tr> <td class="contentkey">$Text{"Type"}:</td> <td class="contentvalue"> $Data{"TypeStrg"}</td> <td>&nbsp</td> </tr> <!-- dtl...

Hi, Here is the situation: I created another State named "Closed with pending issues" aside from the "closed successful" state. Basically they are both of type "Closed" only that the other one has pending issues but is still closed. "Closed with pending issues"...

Thanks Mike,

This is what I'm looking for.

Hi,

Is there a way to generate statistics/report at the backend? I have been receiving requests from agents to have an automated statistics generation. for example, generate a list of tickets that were left open at the end of each day.

Thanks in advance

Thanks for the response. I tried it and I think I'm satisfied with that but this is only for the agent right? is there any way I can add the Ticket::Frontend::TicketArticleFilter: option to the customer TicketZoom so that I can also use article filtering on the customer side?

Hi, I need help on removing system messages from the ticket thread view. I created a notification event that updates the customer each there is an update on the ticket, but every time otrs sends notification, that notification will also be logged on the history view of the ticket. Here's the example...