Znuny and ((OTRS)) Community Edition

Thanks Roy.
I found the field -sn was missing for this user.
Thank you very much for pointing it out.

Hi Roy,

I'm not using group nesting and this group is not his primary group as well.
Did you find any mistakes in my Config.pm entries? especially in authSync section.

Hi,
I am attaching a screenshot of the login page that shows the error and URL.

Hi,
Below are the urls.

For Agents:
https://hostname/otrs/index.pl

For Customer User:
https://hostname/otrs/customer.pl




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Thanks- Sanil

Hello Roy, Thanks for replying. Below is the content of Config.pm. ------------------------------------------------------ #-- # Copyright (C) 2001-2019 xxx, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information ...

Hi, I am getting the below error message when i try to login as a newly added agent, but the customer user login is working fine. "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." I am using LDAP for both gent and custom...

hi,
adding to this, can we make this 'Resolved' state available in the Agent Ticket zoom screen? the same way we have 'close' button in the screen.

thanks for the response.
But it is not a process ticket.
The case here is, I want to allow reopening closed tickets only from the customer portal not by replying back to the ticket closure notification or any other previous communications.

i need it in the same way too. did you find any solution?

bin/otrs.Console.pl Maint::Email::MailQueue --list does not give any response, what could be the reason? pls help

I have too many open communications and no emails being sent out. I am running otrs in ubuntu, i have tried to list the email queues using the command "bin/otrs.Console.pl Maint::Email::MailQueue --list 'but nothing happens. Can somebody help me to list and delete all the pending emails in the ...

Thank you very much . It solved my problem.

Hello,
Is there a way to populate CustomerUsers in to a a dropdown dynamicfield?


Thanks- Sanil

Hi Roy, ** Customer ID is not showing in process tickets when user creates a process ticket from agent interface. *** Responsible feature and notification is available only in agent interface, i need responsible feature and notification in customer interface and an email notification to be sent to c...

Thank you Roy.
could you help me on other points as well?

Hi- Pls help me with below concerns. * is there any possibility to filter list of mangers (a list DF) according to Department field (ie a DF with list of department) as the customer user selects ? ** Customer ID is not showing in process requests, but shows when the same user creates an incident tic...

hi, pls help me with below concerns.. * is there any possibility to filter list of mangers according to Department field (ie a DF with list of department) as the customer user selects ? ** Customer ID is not showing in process requests, but shows when the same user creates an incident ticket. *** Th...

Hi,
Thank you very much.
I have managed to do it with DF.

Hello Roy, My customer user back end is AD. Is it possible to use Manager from AD user properties and set responsible automatically in process based on the user who initiate the process? if yes, pls guide me on how. I am new to otrs and don't have scripting background. I can also go with drop down d...

Thanks Roy.
Now I am using Community Edition, Is there a way to achieve it without add on?

i have the same requirement, pls share if anybody have a solution.