Thanks Roy.
I found the field -sn was missing for this user.
Thank you very much for pointing it out.
Search found 21 matches
- 11 Nov 2021, 13:38
- Forum: Help
- Topic: Unable to login as agent
- Replies: 10
- Views: 2659
- 11 Nov 2021, 12:54
- Forum: Help
- Topic: Unable to login as agent
- Replies: 10
- Views: 2659
Re: Unable to login as agent
Hi Roy,
I'm not using group nesting and this group is not his primary group as well.
Did you find any mistakes in my Config.pm entries? especially in authSync section.
I'm not using group nesting and this group is not his primary group as well.
Did you find any mistakes in my Config.pm entries? especially in authSync section.
- 11 Nov 2021, 10:35
- Forum: Help
- Topic: Unable to login as agent
- Replies: 10
- Views: 2659
Re: Unable to login as agent
Hi,
I am attaching a screenshot of the login page that shows the error and URL.
I am attaching a screenshot of the login page that shows the error and URL.
- 11 Nov 2021, 06:56
- Forum: Help
- Topic: Unable to login as agent
- Replies: 10
- Views: 2659
Re: Unable to login as agent
Hi,
Below are the urls.
For Agents:
https://hostname/otrs/index.pl
For Customer User:
https://hostname/otrs/customer.pl
------------------------------
Thanks- Sanil
Below are the urls.
For Agents:
https://hostname/otrs/index.pl
For Customer User:
https://hostname/otrs/customer.pl
------------------------------
Thanks- Sanil
- 10 Nov 2021, 06:51
- Forum: Help
- Topic: Unable to login as agent
- Replies: 10
- Views: 2659
Re: Unable to login as agent
Hello Roy, Thanks for replying. Below is the content of Config.pm. ------------------------------------------------------ #-- # Copyright (C) 2001-2019 xxx, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information ...
- 09 Nov 2021, 14:10
- Forum: Help
- Topic: Unable to login as agent
- Replies: 10
- Views: 2659
Unable to login as agent
Hi, I am getting the below error message when i try to login as a newly added agent, but the customer user login is working fine. "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." I am using LDAP for both gent and custom...
- 12 Feb 2021, 14:30
- Forum: General
- Topic: ticket Status to "Resolved"
- Replies: 3
- Views: 2194
Re: ticket Status to "Resolved"
hi,
adding to this, can we make this 'Resolved' state available in the Agent Ticket zoom screen? the same way we have 'close' button in the screen.
adding to this, can we make this 'Resolved' state available in the Agent Ticket zoom screen? the same way we have 'close' button in the screen.
- 12 Feb 2021, 14:13
- Forum: General
- Topic: Allow customers to Reopen closed ticket from the portal
- Replies: 13
- Views: 4641
Re: Allow customers to Reopen closed ticket from the portal
thanks for the response.
But it is not a process ticket.
The case here is, I want to allow reopening closed tickets only from the customer portal not by replying back to the ticket closure notification or any other previous communications.
But it is not a process ticket.
The case here is, I want to allow reopening closed tickets only from the customer portal not by replying back to the ticket closure notification or any other previous communications.
- 12 Feb 2021, 13:04
- Forum: General
- Topic: Allow customers to Reopen closed ticket from the portal
- Replies: 13
- Views: 4641
Re: Allow customers to Reopen closed ticket from the portal
i need it in the same way too. did you find any solution?
- 12 Feb 2021, 07:52
- Forum: General
- Topic: Unable to list emails in queue
- Replies: 2
- Views: 2041
Re: Unable to list emails in queue
bin/otrs.Console.pl Maint::Email::MailQueue --list does not give any response, what could be the reason? pls help
- 11 Feb 2021, 07:36
- Forum: General
- Topic: Unable to list emails in queue
- Replies: 2
- Views: 2041
Unable to list emails in queue
I have too many open communications and no emails being sent out. I am running otrs in ubuntu, i have tried to list the email queues using the command "bin/otrs.Console.pl Maint::Email::MailQueue --list 'but nothing happens. Can somebody help me to list and delete all the pending emails in the ...
- 05 Dec 2020, 14:15
- Forum: Help
- Topic: Populating CustomerUsers in to dynamicField
- Replies: 2
- Views: 1220
Re: Populating CustomerUsers in to dynamicField
Thank you very much . It solved my problem.
- 05 Dec 2020, 12:13
- Forum: Help
- Topic: Populating CustomerUsers in to dynamicField
- Replies: 2
- Views: 1220
Populating CustomerUsers in to dynamicField
Hello,
Is there a way to populate CustomerUsers in to a a dropdown dynamicfield?
Thanks- Sanil
Is there a way to populate CustomerUsers in to a a dropdown dynamicfield?
Thanks- Sanil
- 09 Oct 2020, 06:06
- Forum: Help
- Topic: listing managers according to the selection of Department DF in Process management
- Replies: 4
- Views: 1427
Re: listing managers according to the selection of Department DF in Process management
Hi Roy, ** Customer ID is not showing in process tickets when user creates a process ticket from agent interface. *** Responsible feature and notification is available only in agent interface, i need responsible feature and notification in customer interface and an email notification to be sent to c...
- 08 Oct 2020, 06:34
- Forum: Help
- Topic: listing managers according to the selection of Department DF in Process management
- Replies: 4
- Views: 1427
Re: listing managers according to the selection of Department DF in Process management
Thank you Roy.
could you help me on other points as well?
could you help me on other points as well?
- 07 Oct 2020, 13:48
- Forum: Help
- Topic: listing managers according to the selection of Department DF in Process management
- Replies: 4
- Views: 1427
listing managers according to the selection of Department DF in Process management
Hi- Pls help me with below concerns. * is there any possibility to filter list of mangers (a list DF) according to Department field (ie a DF with list of department) as the customer user selects ? ** Customer ID is not showing in process requests, but shows when the same user creates an incident tic...
- 03 Oct 2020, 07:28
- Forum: Help
- Topic: change management workflow to manager
- Replies: 8
- Views: 3954
Re: change management workflow to manager
hi, pls help me with below concerns.. * is there any possibility to filter list of mangers according to Department field (ie a DF with list of department) as the customer user selects ? ** Customer ID is not showing in process requests, but shows when the same user creates an incident ticket. *** Th...
- 30 Sep 2020, 11:54
- Forum: Help
- Topic: change management workflow to manager
- Replies: 8
- Views: 3954
Re: change management workflow to manager
Hi,
Thank you very much.
I have managed to do it with DF.
Thank you very much.
I have managed to do it with DF.
- 29 Sep 2020, 16:32
- Forum: Help
- Topic: change management workflow to manager
- Replies: 8
- Views: 3954
Re: change management workflow to manager
Hello Roy, My customer user back end is AD. Is it possible to use Manager from AD user properties and set responsible automatically in process based on the user who initiate the process? if yes, pls guide me on how. I am new to otrs and don't have scripting background. I can also go with drop down d...
- 29 Sep 2020, 15:58
- Forum: Help
- Topic: change management workflow to manager
- Replies: 8
- Views: 3954
Re: change management workflow to manager
Thanks Roy.
Now I am using Community Edition, Is there a way to achieve it without add on?
Now I am using Community Edition, Is there a way to achieve it without add on?
- 29 Sep 2020, 12:38
- Forum: Help
- Topic: change management workflow to manager
- Replies: 8
- Views: 3954
Re: change management workflow to manager
i have the same requirement, pls share if anybody have a solution.