Search found 62 matches
- 08 Apr 2024, 10:01
- Forum: General
- Topic: The version containing the new features will be released at what time?
- Replies: 0
- Views: 922
The version containing the new features will be released at what time?
Dear developer I saw in the roadmap that a version with more integrated skins and other new features would be released by the end of the first quarter of 2024. I didn't see these mentioned features in the 7.16 version released on April 3rd. Could you please let me know when the version containing th...
- 31 Mar 2023, 03:50
- Forum: General
- Topic: znuny7.01 installation problems
- Replies: 3
- Views: 1105
Re: znuny7.01 installation problems
It is running, thanks !
BTW: where can I find the search api ?
BTW: where can I find the search api ?
- 30 Mar 2023, 05:16
- Forum: General
- Topic: znuny7.01 installation problems
- Replies: 3
- Views: 1105
znuny7.01 installation problems
Hi all my system is centos8 and I installed znuny7.01 from rpm and source,there are two ways. The installation mathod same znuny6.x and znuny7 beta version, installation is normal. When I finished install, I run http://localhost/znuny/installer.pl to initialize, browser display exception, znuny7.01-...
- 29 Sep 2022, 03:24
- Forum: General
- Topic: Dynamic Field Type Configuration Item
- Replies: 3
- Views: 558
Re: Dynamic Field Type Configuration Item
Dear Roy
I found it,thank you!
I found it,thank you!
- 26 Sep 2022, 14:43
- Forum: General
- Topic: Dynamic Field Type Configuration Item
- Replies: 3
- Views: 558
Dynamic Field Type Configuration Item
Dear all
I already had znuny6.4.3 installed. I saw dynamic field type configuration item is mentioned from the roadmap, but I didn't find it.
Did I just miss something or is there anything to install?
Thank you so much for your help!
I already had znuny6.4.3 installed. I saw dynamic field type configuration item is mentioned from the roadmap, but I didn't find it.
Did I just miss something or is there anything to install?
Thank you so much for your help!
- 30 Aug 2022, 12:14
- Forum: General
- Topic: how to synchronize system configurations
- Replies: 2
- Views: 636
Re: how to synchronize system configurations
Dear JoJo
Thank you for your help!
I will try use the virtualization platform.
Thank you for your help!
I will try use the virtualization platform.
- 30 Aug 2022, 08:46
- Forum: General
- Topic: how to synchronize system configurations
- Replies: 2
- Views: 636
how to synchronize system configurations
I try to use nginx for load-balance between the two systems.
Could you give me some advice about how to synchronize system configurations?
Thank you for your help !
Could you give me some advice about how to synchronize system configurations?
Thank you for your help !
- 12 Apr 2022, 16:03
- Forum: General
- Topic: Refinement of the authority to create items In the FAQ and Report modules
- Replies: 2
- Views: 577
Re: Refinement of the authority to create items In the FAQ and Report modules
Dear Shawn
Great! This is exactly what I needed.
Thank you very much!
Great! This is exactly what I needed.
Thank you very much!
- 12 Apr 2022, 06:25
- Forum: General
- Topic: Refinement of the authority to create items In the FAQ and Report modules
- Replies: 2
- Views: 577
Refinement of the authority to create items In the FAQ and Report modules
Dear all Looking to expand the use of FAQ and Report to other departments of the company, such as Human Resources, Finance, etc. The assistant of each department can create knowledge base entries or reports with separate permissions instead of the permissions that are now shared. Based on the curren...
- 18 Dec 2021, 18:14
- Forum: News
- Topic: Online Meet-up: OpenHour
- Replies: 1
- Views: 4795
Re: Online Meet-up: OpenHour
Dear Community
Can you share some information for this event.
Thanks!
Can you share some information for this event.
Thanks!
- 30 Nov 2021, 17:10
- Forum: General
- Topic: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
- Replies: 11
- Views: 2520
Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
Thank you for the clarification.
- 26 Nov 2021, 04:04
- Forum: General
- Topic: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
- Replies: 11
- Views: 2520
Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
CI means Config Item?
Yes !
How is CI from GLPI related to LDAP Customer User backend?
Sorry.Perhaps I was not clear.
I mean that, when creating a new ticket, GLPI configuration item information can be used as a dynamic field. Since LDAP data can be used as that.
Yes !
How is CI from GLPI related to LDAP Customer User backend?
Sorry.Perhaps I was not clear.
I mean that, when creating a new ticket, GLPI configuration item information can be used as a dynamic field. Since LDAP data can be used as that.
- 23 Nov 2021, 13:34
- Forum: General
- Topic: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
- Replies: 11
- Views: 2520
- 23 Nov 2021, 10:41
- Forum: General
- Topic: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
- Replies: 11
- Views: 2520
Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
I would like to display CI directly in ticket new interface.
Do you have any suggestions !
Do you have any suggestions !
- 15 Nov 2021, 10:07
- Forum: General
- Topic: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
- Replies: 11
- Views: 2520
Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
Why you didn't resize customer table and integration with ldap? You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens. The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agen...
- 15 Nov 2021, 04:46
- Forum: General
- Topic: The value of the dynamic field in AgentTicketPhone comes from different customer data backends
- Replies: 11
- Views: 2520
The value of the dynamic field in AgentTicketPhone comes from different customer data backends
Dear all The value of the dynamic field in AgentTicketPhone comes from different customer data backends. The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate. Is there any way to apply dynamic field values i...
- 18 Oct 2021, 11:53
- Forum: General
- Topic: Dashboard-TicketQueueOverview refresh problem
- Replies: 4
- Views: 1546
Re: Dashboard-TicketQueueOverview refresh problem
Dear Roy Thank you for your help ! To solve this problem, I added the following debugging code: "if (Keys=='QueueOverview') {console.log(ConfigLevel);alert(ConfigLevel[ConfigPrefix + Keys[KeyToken]])},". Through the chrome console output, I found that the QueueOverView object cannot be obt...
- 18 Oct 2021, 09:28
- Forum: General
- Topic: Dashboard-TicketQueueOverview refresh problem
- Replies: 4
- Views: 1546
Re: Dashboard-TicketQueueOverview refresh problem
Thank for all help ! Sorry for my late response. Chrome: 94.0.4606.81 OS:Windows10 Zunny:6.12 On the dashboard page, I select the ticket queue overview and some other widgets, and then refresh the page. Sometimes this widget can be triggered to refresh automatically, sometimes not, other widgets are...
- 11 Oct 2021, 13:27
- Forum: General
- Topic: Dashboard-TicketQueueOverview refresh problem
- Replies: 4
- Views: 1546
Dashboard-TicketQueueOverview refresh problem
Dear all I have a new problem, please help! Dashboard-TicketQueueOverview refresh often fails to refresh automatically.even if it can refresh,the time interval is also irregular. Please see the attachment for related settings. I didn't find the browser refresh option in Znuny settings. My Znuny veri...
- 19 Sep 2021, 17:16
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
As we know, user A’s manager is user B, and both A and B are customer users. As the "Manager" field is stated as "CN=xxx,OU=xxx..." in the AD domain, which is just a field. Then how can we find and point to the real user B in OTRS? What is your business scenario? How do you want...
- 18 Sep 2021, 13:31
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
We are hugely grateful to all those who helped!
- 17 Sep 2021, 03:49
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
Thanks very much!, I check it again,Only new ticket will update the dynamic field.Finally i got it! Hi, That's why the event module is registered to TicketCreate and TicketCustomerUpdate. It only affect tickets where this event is thrown after activating the event module. - Roy Thank you very much,...
- 17 Sep 2021, 03:48
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
By the way,The Manager field how to link to a customeruser ? What do you mean by "link"? As we know, user A’s manager is user B, and both A and B are customer users. As the "Manager" field is stated as "CN=xxx,OU=xxx..." in the AD domain, which is just a field. Then ho...
- 16 Sep 2021, 15:29
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
As you said, I did it.But Noting happend! I distrust that something else is wrong. Could you kindly check it for me? Thanks for your kind reply! Share the ticket with customer info and ticket history Hi alexus, Thanks very much!, I check it again,Only new ticket will update the dynamic field.Finall...
- 15 Sep 2021, 14:50
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
Hi, Share your CustomerUser Map from Config.pm. Hi I have configured them,I think i missed something. Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target #[ 'UserTitle', 'Title', 'title...
- 15 Sep 2021, 06:43
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
Hi, Share your CustomerUser Map from Config.pm. Hi I have configured them,I think i missed something. Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target #[ 'UserTitle', 'Title', 'title...
- 15 Sep 2021, 06:38
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
Hi, You need to adjust the mapping of your LDAP customer user configuration. FYI: The manager field usually contains a distinguished name and is pretty worthless in this form. - Roy Hi I have configured them,I think i missed something. Map => [ # note: Login, Email and CustomerID needed! # var, fro...
- 15 Sep 2021, 06:37
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Re: Problem of importing AD dynamic field into ticket
Hi, Share your CustomerUser Map from Config.pm. Hi I have configured them,I think i missed something. Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target #[ 'UserTitle', 'Title', 'title...
- 14 Sep 2021, 09:10
- Forum: General
- Topic: Problem of importing AD dynamic field into ticket
- Replies: 18
- Views: 3796
Problem of importing AD dynamic field into ticket
Hi, everyone: I want to import the "manager" field of the user in the AD domain control into the ticket as a dynamic field, but it failed. Please refer the steps below. Thank you very much. 1、 Create AgentManager dynamic field. 1.png 2、 Open Ticket::EventModulePost###4100-DynamicFieldFromC...
- 12 Aug 2021, 05:36
- Forum: General
- Topic: Fetchmail+procmail+postfix problem (Solved)
- Replies: 2
- Views: 1633
Fetchmail+procmail+postfix problem (Solved)
Hello, everyone, we found that, using the OTRS AdminMailAccount to get mail and covert to ticket, the mails always stuck and can not get more mails. And many posts in the forum have mentioned this problem but can not fix it. So we turn to Fetchmail+procmail+postfix, which is said to have 3 times bet...
- 04 Aug 2021, 04:56
- Forum: General
- Topic: Fetchmail+procmail+postfix problem (Solved)
- Replies: 2
- Views: 1633
Fetchmail+procmail+postfix problem (Solved)
Hi, all: When I run mailacountfetch on the project, it always get stuck, because the SLA request the fetchmail to fetch email every minute. In the official tutorial. It should be more stable to get mail with fetchmail+postfix+procmail. I have tried some other ways get emails. You can find the .fetch...
- 29 Jul 2021, 15:21
- Forum: General
- Topic: use postfix
- Replies: 4
- Views: 1751
Re: use postfix
Thank you for your help!
- 28 Jul 2021, 18:39
- Forum: General
- Topic: use postfix
- Replies: 4
- Views: 1751
Re: use postfix
Dear Flo Thanks for your help! 1.Please help to confirm again that get emails through fetchmail to the local MTA (postfix), right? 2.forward mail from ticket.domain.local to otrs@ticket.domain.local, this is done to Keep the original message ? I didn't understand technical things, I really appreciat...
- 28 Jul 2021, 14:38
- Forum: General
- Topic: use postfix
- Replies: 4
- Views: 1751
use postfix
Hello, everyone System configuration: Centos8+Znuny6.035. We receive email with system default configuration. This is executed once a minute, and the mails often be stuck. We tried to use postfix to improve performance. Please comment whether my plan is correct.Get emails through fetchmail to the l...
- 10 Jun 2021, 08:19
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Re: Need Help--RS4OTRS-JOSNAPI
Dear Alexey and all I have two questions to ask you, I'd be very grateful if you could help me . 1.I input "http://localhost/otrs/api/auth/login"in my browser, got message message"Login failed! Your user name or password was entered incorrectly." Response"ERROR". Would ...
- 09 Jun 2021, 05:07
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Re: Need Help--RS4OTRS-JOSNAPI
I'm add your code to /etc/httpd/conf/httpd.conf, and run http://localhost/otrs/api/ticket/getslalist to test the api ,got message"Please contact the administrator!" Response "ERROR". Please share you apache and OTRS logs Hi Sir, Here is apache and OTRS logs,Kindly help to check,...
- 08 Jun 2021, 14:31
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Re: Need Help--RS4OTRS-JOSNAPI
Dear alexus Thanks for your help! I'm add your code to /etc/httpd/conf/httpd.conf, and run http://localhost/otrs/api/ticket/getslalist to test the api ,got message"Please contact the administrator!" Response "ERROR". can you tutor me ? Another question, I improt Web Service from ...
- 08 Jun 2021, 13:25
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Re: Need Help--RS4OTRS-JOSNAPI
Dear Reneeb
Thanks again !
You are like a god in my heart about otrs .
Thanks again !
You are like a god in my heart about otrs .
- 08 Jun 2021, 11:24
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Re: Need Help--RS4OTRS-JOSNAPI
Dear reneeb and admin
Add the ServerName 127.0.0.1 line to the end of /etc/httpd/conf/httpd.conf
run apachectl configtest got synatax ok !
How do I make sure the JOSNAPI works?
Thanks for your help!
Add the ServerName 127.0.0.1 line to the end of /etc/httpd/conf/httpd.conf
run apachectl configtest got synatax ok !
How do I make sure the JOSNAPI works?
Thanks for your help!
- 08 Jun 2021, 11:11
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Re: Need Help--RS4OTRS-JOSNAPI
Thank you very much for your help! I enabled the rewrite module then apache can be run,but run apachectl configtest got the error message as below: AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using localhost.localdomain. Set the 'ServerName' directive globa...
- 08 Jun 2021, 04:45
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2453
Need Help--RS4OTRS-JOSNAPI
Dear all I'm trying to install RS4OTRS_API Addon From Radiant.(https://rs4otrs.com/collections/free-add-ons/products/json-api) I followed the directions that for install completion in the file zzz_otrs.conf inside section <Location /otrs> write: RewriteEngine on RewriteRule "/api/(\w+)/(\w+)&qu...
- 12 Apr 2021, 09:59
- Forum: General
- Topic: DynamicFieldRemoteDB can not connect database.
- Replies: 5
- Views: 2364
Re: DynamicFieldRemoteDB can not connect database.
Suffix => * MinQueryLength => 1 Afterwards, delete otrs cache first via otrs.Console.pl Thank you for your reply, but I still don’t understand.Could you tell me in detail? Check back the dynamic field setting value. Set SearchSuffix = * MinQueryLength = 1 Hi skull, Here's my complete picture. I set...
- 10 Apr 2021, 17:16
- Forum: General
- Topic: DynamicFieldRemoteDB can not connect database.
- Replies: 5
- Views: 2364
Re: DynamicFieldRemoteDB can not connect database.
Thank you for your reply, but I still don’t understand.Could you tell me in detail?skullz wrote: ↑10 Apr 2021, 02:02Afterwards, delete otrs cache first via otrs.Console.plCode: Select all
Suffix => * MinQueryLength => 1
- 09 Apr 2021, 03:34
- Forum: General
- Topic: DynamicFieldRemoteDB can not connect database.
- Replies: 5
- Views: 2364
DynamicFieldRemoteDB can not connect database.
Title: DynamicFieldRemoteDB can not connect database. Environment: OTRS community version 6.030 DynamicFieldRemoteDB:6.03 DynamicFieldOTRSDBTable:6.0.6 Description: 1、We have download the OPM package from https://opar.perl-services.de/dist/DynamicFieldRemoteDB, and can find the remoteDB in adding dy...
- 26 Mar 2021, 09:44
- Forum: General
- Topic: URL encounter OTRSAgentInterface problem
- Replies: 2
- Views: 1522
Re: URL encounter OTRSAgentInterface problem
Thank you very much for your help. I deleted the "/" in scriptalias of *. Conf, and this problem has been solved,Thanks.
- 25 Mar 2021, 13:49
- Forum: General
- Topic: URL encounter OTRSAgentInterface problem
- Replies: 2
- Views: 1522
URL encounter OTRSAgentInterface problem
环境: centos 7 Apache 2.4.6 Znuny 6.033 一、问题: 1、 链接URI地址出现OTRSAgentInterface参数 http://192.168.0.217/index.pl?OTRSAgentInterface=Z0rQNDl4EKYDu0cuU1Dh7ePhWXwdrlKH, 这让我无法创建一个相同的页面(CTI功能)来创建工单,因为OTRSAgentInterface字符是随机的,无法找出相同点,每次都要重新登陆。 2、 在点击系统管理-系统配置后,更改任何参数。点击部署之后,会弹出登陆地址我想这也和OTRSAgentInterface的出现有关。 ...
- 17 Mar 2021, 13:18
- Forum: General
- Topic: process approval
- Replies: 11
- Views: 3384
Re: process approval
Your help would be greatly appreciated! I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))" I try and try, but I'll never get it! Thanks in advance! Well, for this approval workflow aka Activity, of course...
- 14 Mar 2021, 16:19
- Forum: General
- Topic: process approval
- Replies: 11
- Views: 3384
Re: process approval
Your help would be greatly appreciated! I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))" I try and try, but I'll never get it! Thanks in advance! Well, for this approval workflow aka Activity, of course...
- 13 Mar 2021, 18:42
- Forum: General
- Topic: process approval
- Replies: 11
- Views: 3384
Re: process approval
Your help would be greatly appreciated!
I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))"
I try and try, but I'll never get it!
Thanks in advance!
I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))"
I try and try, but I'll never get it!
Thanks in advance!
- 13 Mar 2021, 05:18
- Forum: General
- Topic: process approval
- Replies: 11
- Views: 3384
Re: process approval
If you means this, then no by default. - Approval user received email with link - then click approval link - by some magic, process approved. If you mean this, then perhaps yes. - Approval user received email with link (this link is a OTRS process activity dialog (approval screen)) - Approval user ...