Znuny Open Source Ticketsystem

Not working
Also now every email that came to us is seen as "Outbound" so we can't send reply to them

Anyone please have idea how to fix it ?

Hello They are not ever paying me for that "Upgrade" :D and I've spend last 6 months trying to get Business Solution support for this with no luck :/ And for amount of crapstorm I'm getting for ticket linking not working , I just want to get it to work and be done with it....lost all my pa...

No luck :/ Our company require Polish ticket subject so : Sending mail Zgłoszenie nr:88002533 — [Zgłoszenie nr:10829856] test - adds reply to ticket 88002533 Sending mail [Zgłoszenie nr:10829856] test - creates new ticket Sending mail [10829856] test - creates new ticket "Zgłoszenie nr:" t...

Hello :) Thanks ! Will test that Sadly as "Main OTRS Specialist which I never claim to be in my company" I have no access to DB or ever OTRS machine , everything I ask is preformed by our Admins (Yeah I know....) Using Free OTRS version in our company is bad for soooo many reasons but I'm ...

Hello "FromAddressRegExp" is mistery to me cause most of "examples" was writen over 10 years ago and have one specific domain to recieve mails from , if we delete that option , all mails create new tickets no matter if they have "New OTRS" ticket number. Any clue what I...

Hello I need urgent help with OTRS 6 Community Edition We moved from OTRS 4 Free to OTRS 6 CE by manually forwarding tickets to temp mail and sending it to OTRS6 But now when customers answers with "Old" OTRS number , "New" OTRS keeps opening new tickets Example : Sending email w...