Search found 9 matches
- 12 Jan 2021, 20:37
- Forum: Help
- Topic: Variables in transition acts
- Replies: 2
- Views: 1296
Variables in transition acts
Is there any way I can insert customer variables in this part of the process, specifically in the "from" key? The only variables that I can use in this step are those of dynamic field and those that contain '"TITLE" in the name, but none of these references the customer's informa...
- 12 Jan 2021, 14:30
- Forum: Help
- Topic: Notification recipients
- Replies: 2
- Views: 1018
Re: Notification recipients
Yeaah, it was in front of my eyes
Thank you
Thank you
- 11 Jan 2021, 21:45
- Forum: Help
- Topic: Ticket Article Create
- Replies: 2
- Views: 1382
Re: Ticket Article Create
Yeah, it was that. Ty skullz.
- 11 Jan 2021, 21:32
- Forum: Help
- Topic: Notification recipients
- Replies: 2
- Views: 1018
Notification recipients
The options that the notifications present are not enough for me (image in attachments). I need to send an email to a person not related to the ticket, but to a dynamic field on that ticket. Is there any way I can add it to these prescribed options? I also tried to use the recipients of the first ar...
- 08 Jan 2021, 18:30
- Forum: Help
- Topic: Ticket Article Create
- Replies: 2
- Views: 1382
Ticket Article Create
Hey, i'm already had some ticket article create transition actions, one that send an email-external and addNote, but the value for the "Body" key is very poorly editable. I can't format it the way I want, with spaces between lines and other details. Is there any way I can do this, or expor...
- 05 Jan 2021, 21:33
- Forum: Help
- Topic: Error When Generating Statistics
- Replies: 5
- Views: 2062
Re: Error When Generating Statistics
Hey man, another newbie here. Can you explain to me how you activate your Stats? I can't figure out .
- 05 Jan 2021, 19:29
- Forum: Help
- Topic: Customer ticket
- Replies: 1
- Views: 714
Customer ticket
In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"? Another question, there is some way that a customer interacts with an ticket, like aproving o...
- 23 Dec 2020, 15:15
- Forum: Help
- Topic: Many doubts
- Replies: 1
- Views: 803
Many doubts
Hey people, I have some doubts and answers / opinions would be welcome. I've been using OTRS version 6 (FREE) for a few months now and I was tasked with implementing / suggesting changes to make life easier for the company's IT. I'll separate into topics! Reporting - Is there a practical way to gene...
Vários
Buenas galera, Tenho algumas dúvidas e repostas/opiniões seriam bem vindas. Já uso o OTRS versão 6 (FREE) faz alguns meses e recebi a tarefa de implementar/sugerir alterações para facilitar a vida da TI da empresa. Vou separar em tópicos! Relatórios - Existe uma maneira prática de gerar relatórios p...