Znuny Open Source Ticketsystem

OK, I fixed it by adding one exclusion to backup.pl
my $Excludes = "--exclude=var/tmp --exclude=js-cache --exclude=css-cache --exclude=.git --exclude=/opt/otrs/var/log/Daemon";

Hi, I wanted to shutdown my services and daemon, and do a backup, but it has error that "./var/log/Daemon: file changed as we read it" The /opt/otrs/var/log/Daemon generate new error logs multiple times every minutes, though I stop all the services and cron job. This error didn't happen be...

Hi, I have the same error when running backup.pl: mysqldump: Error: 'Access denied; you need (at least one of) the PROCESS privilege(s) for this operation' when trying to dump tablespaces According to the previous post, I tried "/opt/otrs/scripts/backup.pl --no-tablespaces -d /home/otrs_backups...

Hello again, The good news is that when I login as my ldap username, I am the admin now, and I can see the open ticket and all the previous tickets. Everything seems to work now, except that I still cannot login as root@localhost. But the thing is that I haven't changed anything about the server, an...

Hi Roy,
I installed mysql 5.7.32

Thanks,
Rita

root wrote: ↑12 Feb 2021, 08:24 Hi,

What type of database and version do you use?

- Roy

Background: We have a production otrs 6.0.6, and now we want to upgrade to otrs 6.0.30. Since the document says “You can update directly from any previous to the latest available patch level release.” (https://doc.otrs.com/doc/manual/admin/6.0/en/html/updating.html) I assume there is no database str...