Search found 4 matches
- 11 Jan 2024, 20:07
- Forum: Help
- Topic: Postmaster filter attachment problem
- Replies: 0
- Views: 2477
Postmaster filter attachment problem
Hello! I am having a problem with some e-mails that have zip and gz files attached and are being turned into tickets where the content of these kind of files are being included as plain text in the email text and not attached as files to the ticket created. Anyone got this kind of problem? Is there ...
- 08 Dec 2021, 17:29
- Forum: Help
- Topic: Solution Time missing after migration from 5.0.7
- Replies: 2
- Views: 609
Re: Solution Time missing after migration from 5.0.7
Issue solved. It was not a problem but only a new version with translated fields replacing the previous one named SolutionTime.
- 02 Dec 2021, 04:37
- Forum: Help
- Topic: Solution Time missing after migration from 5.0.7
- Replies: 2
- Views: 609
Re: Solution Time missing after migration from 5.0.7
The Solution Time column is empty in the same stats where in version 5.0.7 it has all dates (timestamp).
- 02 Dec 2021, 01:28
- Forum: Help
- Topic: Solution Time missing after migration from 5.0.7
- Replies: 2
- Views: 609
Solution Time missing after migration from 5.0.7
Hi guys! I have just upgrade from OTRS 5.0.7 to Community 6.0 to Znuny 6.0.38 about one month ago, and now when I try to generate the ticket list stats, the solution time is empty. I don't know when the values were lost, if from 5 to 6 or from 6 to Znuny, but I cannot find any information about this...