Search found 4 matches

by sergiogontijo
11 Jan 2024, 20:07
Forum: Help
Topic: Postmaster filter attachment problem
Replies: 0
Views: 2247

Postmaster filter attachment problem

Hello! I am having a problem with some e-mails that have zip and gz files attached and are being turned into tickets where the content of these kind of files are being included as plain text in the email text and not attached as files to the ticket created. Anyone got this kind of problem? Is there ...
by sergiogontijo
08 Dec 2021, 17:29
Forum: Help
Topic: Solution Time missing after migration from 5.0.7
Replies: 2
Views: 607

Re: Solution Time missing after migration from 5.0.7

Issue solved. It was not a problem but only a new version with translated fields replacing the previous one named SolutionTime.
by sergiogontijo
02 Dec 2021, 04:37
Forum: Help
Topic: Solution Time missing after migration from 5.0.7
Replies: 2
Views: 607

Re: Solution Time missing after migration from 5.0.7

The Solution Time column is empty in the same stats where in version 5.0.7 it has all dates (timestamp).
by sergiogontijo
02 Dec 2021, 01:28
Forum: Help
Topic: Solution Time missing after migration from 5.0.7
Replies: 2
Views: 607

Solution Time missing after migration from 5.0.7

Hi guys! I have just upgrade from OTRS 5.0.7 to Community 6.0 to Znuny 6.0.38 about one month ago, and now when I try to generate the ticket list stats, the solution time is empty. I don't know when the values were lost, if from 5 to 6 or from 6 to Znuny, but I cannot find any information about this...