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- 09 Mar 2021, 09:44
- Forum: Help
- Topic: Send replies and notifications to address from incoming message not from customer's profile
- Replies: 0
- Views: 1849
Send replies and notifications to address from incoming message not from customer's profile
Hi, Just managed to set LDAP as a backend for customers and there is a problem. A person in LDAP can have more than one mail address and when a message from any of person's addresses is being fetched to OTRS it is linked to right person like a charm. But when it's time to reply or send a notificatio...