Znuny and ((OTRS)) Community Edition

Hi,

is there anybody who can help me with this? Or maybe just point me where to start?

Thanks

Hi!

I am struggling with adding a new button to AgentTicketZoom screen, in the Actions panel, see below panel:


How would I add this button?
For example it can be a copy of AgentTicketFreeText, as AgentTicketFreeText2, but with different settings.

Thanks

Hi! is this process still applicable to OTRS v6? What would I like to do is generate few new AgentTicketXyz forms, accessible from ATZoom, that would, for example: Change owner to AdminOTRS, Change Queue according to selection of agent, Add article to Ticket with pre generated Name; Article would co...

Hi, a bit more about the use case: We have some tickets that have many articles, say 150, and are open/pending for cca 3-4 months, it happens when some agenda takes too much time and information. In our industry segment, repairs of some components takes more then 2-3 months (optical cutting systems)...

Dear Johannes, thanks again. This also seems interesting. I have few more question, i will number them according to picture in attachment AgentTicketFreeFields2.PNG . 1 - I suppose, that here is a list of all attachments available from all articles in the specific ticket? 2 - Which screen is this? A...

Dear reneeb, thank you, looking forward to more information once it will be ready.

Thank you very much for such a fast reply, it is appreciated. This package seems useful we will give it a try! I also have a follow-up question. Is it possible with mentioned package (or maybe some other packages) to somehow highlight some of the attachments and link them in different part of Ticket...

Hi guys, at our company we are using OTRS 6.0.12. I am wondering if there are any better methods for managing attachments which are stored at article level in a ticket? 1 - Currently, when there are multiple articles inside a ticket that have attachments, these achievements are stored at an article ...