Hi,
is there anybody who can help me with this? Or maybe just point me where to start?
Thanks
Search found 8 matches
- 28 Nov 2022, 14:26
- Forum: Help
- Topic: New "button" on AgentTicketZoom
- Replies: 3
- Views: 540
- 25 Nov 2022, 22:39
- Forum: Help
- Topic: New "button" on AgentTicketZoom
- Replies: 3
- Views: 540
- 26 Apr 2022, 17:27
- Forum: General
- Topic: creation of a new menu option [solved]
- Replies: 19
- Views: 13658
Re: creation of a new menu option [solved] REOPEN
Hi! is this process still applicable to OTRS v6? What would I like to do is generate few new AgentTicketXyz forms, accessible from ATZoom, that would, for example: Change owner to AdminOTRS, Change Queue according to selection of agent, Add article to Ticket with pre generated Name; Article would co...
- 16 Mar 2022, 15:20
- Forum: Help
- Topic: Attachment management OTRS 6
- Replies: 8
- Views: 894
Re: Attachment management OTRS 6
Hi, a bit more about the use case: We have some tickets that have many articles, say 150, and are open/pending for cca 3-4 months, it happens when some agenda takes too much time and information. In our industry segment, repairs of some components takes more then 2-3 months (optical cutting systems)...
- 16 Mar 2022, 14:12
- Forum: Help
- Topic: Attachment management OTRS 6
- Replies: 8
- Views: 894
Re: Attachment management OTRS 6
Dear Johannes, thanks again. This also seems interesting. I have few more question, i will number them according to picture in attachment AgentTicketFreeFields2.PNG . 1 - I suppose, that here is a list of all attachments available from all articles in the specific ticket? 2 - Which screen is this? A...
- 16 Mar 2022, 14:05
- Forum: Help
- Topic: Attachment management OTRS 6
- Replies: 8
- Views: 894
Re: Attachment management OTRS 6
Dear reneeb, thank you, looking forward to more information once it will be ready.
- 15 Mar 2022, 13:52
- Forum: Help
- Topic: Attachment management OTRS 6
- Replies: 8
- Views: 894
Re: Attachment management OTRS 6
Thank you very much for such a fast reply, it is appreciated. This package seems useful we will give it a try! I also have a follow-up question. Is it possible with mentioned package (or maybe some other packages) to somehow highlight some of the attachments and link them in different part of Ticket...
- 15 Mar 2022, 10:18
- Forum: Help
- Topic: Attachment management OTRS 6
- Replies: 8
- Views: 894
Attachment management OTRS 6
Hi guys, at our company we are using OTRS 6.0.12. I am wondering if there are any better methods for managing attachments which are stored at article level in a ticket? 1 - Currently, when there are multiple articles inside a ticket that have attachments, these achievements are stored at an article ...