Znuny and ((OTRS)) Community Edition

I am turning on the template options in the AgentTicketPhone.tt, i got it worket but when I edited the text and input some special characters I get the following error. I already put accept-charset="UTF-8" in the end of the <form syntax. Any ideas how to fix this? "file error - parse ...

Hi, Please describe what the goal is. What I understand so far is, that you like to disable the possibility to change the responsible on certain tickets. is this correct? If yes, what criteria must such a ticket fulfill? - Roy Hi, No we don't want to disable responsible. We are using OTRS as our he...

Hi, Permissions are based on the queue's group. - Roy ok are possible to do this with with all users in the same group? like "users" with ACL, like not show viewzoom information of the ticket if it dont match the owner or something like that? I have never used the ACl so I am not familar ...

HI,

we have some tickets that only who is owner and responsible can view, is it possible to give permission on per ticket?
the respnsible one is always the same but the owner have to be changeable.