Creo que hay sólo una posibilidad para hacerlo. Es cambiar fichero \opt\otrs\Kernel\Language\*.pm.
Sin duda, mala salida de la situación.
Search found 23 matches
- 24 Jun 2010, 14:07
- Forum: Ayuda
- Topic: ¿Cómo cambiar texto en "Para:" en ticket telefónico?
- Replies: 2
- Views: 2714
- 24 Jun 2010, 14:03
- Forum: General
- Topic: Can I change the name for field in ticket?
- Replies: 2
- Views: 2573
Re: Can I change the name for field in ticket?
I see that it is the only one way to do this - to change to file \opt\otrs\Kernel\Language\*.pm.
Surely, is not the best way.
Surely, is not the best way.
- 23 Jun 2010, 16:35
- Forum: Ayuda
- Topic: ¿Cómo cambiar texto en "Para:" en ticket telefónico?
- Replies: 2
- Views: 2714
¿Cómo cambiar texto en "Para:" en ticket telefónico?
¡Buenos días!
Quisiera preguntar ¿si hay alguna posibilidad para cambiar de texto "Para:" en ticket telefónico a otro texto? (necesito texto "cola")
Muchas gracias de antemano.
Quisiera preguntar ¿si hay alguna posibilidad para cambiar de texto "Para:" en ticket telefónico a otro texto? (necesito texto "cola")
Muchas gracias de antemano.
- 23 Jun 2010, 14:32
- Forum: General
- Topic: A bug or a feature?
- Replies: 2
- Views: 2744
Re: A bug or a feature?
I think it's not the same bug. Because that bug says that there's no "disabled" field for the language, and my - that language editing doesn't work.
- 22 Jun 2010, 14:10
- Forum: General
- Topic: Can I change the name for field in ticket?
- Replies: 2
- Views: 2573
Can I change the name for field in ticket?
Good day.. Users are very confused with presence "To:" in phone ticket and "From:" in e-mail ticket, while this field is a queue. Can I change the name for field? Thanks. P.S. The fact that field names "To:" and "From:" are opposites, is very confusable as well.
- 18 Jun 2010, 15:27
- Forum: General
- Topic: A bug or a feature?
- Replies: 2
- Views: 2744
A bug or a feature?
Just installed FAQ module. Logging in as a user, who has an admin FAQ rights. Choosing "FAQ", then "Language". As we don't need German, choosing "de", than "change". Editing "de" into "uk". Clicking "Change". There is no changes.
- 18 Jun 2010, 12:59
- Forum: General
- Topic: How to allow to role to create users only?
- Replies: 5
- Views: 3770
Re: How to allow to role to create users only?
Sorry, my mistake, it doesn't work. I gave "rw" access by mistake. Now I give "ro" access for my role to group admin. After this I login as a user of my group. So this user doesn't have admin menu. I other words "rw" access give access to admin menu, but "ro" ...
- 18 Jun 2010, 12:40
- Forum: General
- Topic: How to allow to role to create users only?
- Replies: 5
- Views: 3770
Re: How to allow to role to create users only?
Thank you indeed, it works. Can you tell if I can disable ticket menu for administrator?
- 18 Jun 2010, 10:33
- Forum: General
- Topic: How to allow to role to create users only?
- Replies: 5
- Views: 3770
Re: How to allow to role to create users only?
It's really odd. As per text below in form: "Full read and write access to the tickets in this group/queue." When I give this right in admin group, the menu of administration appears in user menu. But this right operates with tickets! Thus, giving right to tickets indirectly gives right to...
- 17 Jun 2010, 16:31
- Forum: General
- Topic: How to allow to role to create users only?
- Replies: 5
- Views: 3770
How to allow to role to create users only?
Hello. I would appreciate if you answer the question. The question is: I must create role (I decided to use roles, but not groups), and users of this role must have only one privilege - to create/update/delete users and give them a necessary role. I have empty role created that called admin. As I un...
- 17 Jun 2010, 14:41
- Forum: General
- Topic: Queues & mail account
- Replies: 6
- Views: 5560
Re: Queues & mail account
Hello diginin and thank you for explanation.
I don't understand only one thing: why I cannot re-enable invalid items? What aftermath have it? Maybe it would better not to allow validating invalid items? Or at least give a warning to user with explanations.
I don't understand only one thing: why I cannot re-enable invalid items? What aftermath have it? Maybe it would better not to allow validating invalid items? Or at least give a warning to user with explanations.
- 16 Jun 2010, 15:26
- Forum: General
- Topic: About license
- Replies: 6
- Views: 4502
Re: About license
Glad to make the World better 

- 16 Jun 2010, 14:53
- Forum: General
- Topic: Queues & mail account
- Replies: 6
- Views: 5560
Re: Queues & mail account
Installed otrs-2.4.7-01 in rpm on Fedora 12. Modules: FAQ 1.6.5, Support 1.1.2.
- 16 Jun 2010, 08:17
- Forum: General
- Topic: Queues & mail account
- Replies: 6
- Views: 5560
Re: Queues & mail account
Dear Crythias! Thank you very much for your reply. Now I understand that that Postmaster Queue and Postamaster Mail Account are to be considered in different ways. Nevertheless, you said "If the queue is marked invalid, it shouldn't show up". But my queues are marked invalid, and they exis...
- 15 Jun 2010, 15:54
- Forum: General
- Topic: Queues & mail account
- Replies: 6
- Views: 5560
Queues & mail account
Initially there are 4 queues: Junk, Misc, Postmaster, Raw. I disabled these queues and created some ones for me. But. 1. There is menu called "PostMaster Mail Account". Why this menu called "Postamaster" inspite of there is an option for selecting queue (I mean that not only Post...
- 11 Jun 2010, 16:14
- Forum: General
- Topic: About license
- Replies: 6
- Views: 4502
Re: About license
Exactly so. I mean web form that you visit in the browser after installing OTRS into operation system.
- 11 Jun 2010, 15:43
- Forum: General
- Topic: About license
- Replies: 6
- Views: 4502
Re: About license
Maybe you misunderstood me? I meant that you have a possibility not to agree with GPL license.
- 11 Jun 2010, 14:33
- Forum: General
- Topic: About license
- Replies: 6
- Views: 4502
About license
After installing and running installer.pl there is a license text. The text is editable, so I can change it and agree with license of any type I want 

- 08 Jun 2010, 16:53
- Forum: Help
- Topic: How to add new ticket propety?
- Replies: 6
- Views: 4284
Re: How to add new ticket propety?
in addition, though I added Free Text propety, it's also invisible for customer 

- 08 Jun 2010, 15:56
- Forum: Help
- Topic: How to add new ticket propety?
- Replies: 6
- Views: 4284
Re: How to add new ticket propety?
Thank you very much for reply. I found that it is a good way to use services for our classification. I fed data into this glossary, but customer user cannot choose anything because of empty checkbox. Also I enabled in "Customer Users <-> Services" menu all services to this user, but the ch...
- 07 Jun 2010, 15:41
- Forum: General
- Topic: Error en descarga de correo
- Replies: 3
- Views: 3798
Re: Error en descarga de correo
Es posible que hace falta instalar gnupg:
Code: Select all
yum install gnupg
- 07 Jun 2010, 15:06
- Forum: General
- Topic: ¿Cómo agregar un nuevo tipo de ticket?
- Replies: 1
- Views: 3070
¿Cómo agregar un nuevo tipo de ticket?
¡Buenos días!
Quisiera consultar como se puede agregar un nuevo tipo de ticket como nuestra clasificadora interiora o nivel de ocurrencia. ¿Puede ser es posible utilizar OTRS::ITSM para eso?
Gracias.
Quisiera consultar como se puede agregar un nuevo tipo de ticket como nuestra clasificadora interiora o nivel de ocurrencia. ¿Puede ser es posible utilizar OTRS::ITSM para eso?
Gracias.
- 07 Jun 2010, 14:52
- Forum: Help
- Topic: How to add new ticket propety?
- Replies: 6
- Views: 4284
How to add new ticket propety?
Good day.
I have recently installed ITRS and want to ask a question. Would you be so king telling if it is possible to add some catogories for the ticket (as our inner level of occurrence, problem topic of our classifier etc.).
Thank you very much in advance.
I have recently installed ITRS and want to ask a question. Would you be so king telling if it is possible to add some catogories for the ticket (as our inner level of occurrence, problem topic of our classifier etc.).
Thank you very much in advance.