Search found 23 matches

by andie
24 Jun 2010, 14:07
Forum: Ayuda
Topic: ¿Cómo cambiar texto en "Para:" en ticket telefónico?
Replies: 2
Views: 2714

Re: ¿Cómo cambiar texto en "Para:" en ticket telefónico?

Creo que hay sólo una posibilidad para hacerlo. Es cambiar fichero \opt\otrs\Kernel\Language\*.pm.
Sin duda, mala salida de la situación.
by andie
24 Jun 2010, 14:03
Forum: General
Topic: Can I change the name for field in ticket?
Replies: 2
Views: 2573

Re: Can I change the name for field in ticket?

I see that it is the only one way to do this - to change to file \opt\otrs\Kernel\Language\*.pm.
Surely, is not the best way.
by andie
23 Jun 2010, 16:35
Forum: Ayuda
Topic: ¿Cómo cambiar texto en "Para:" en ticket telefónico?
Replies: 2
Views: 2714

¿Cómo cambiar texto en "Para:" en ticket telefónico?

¡Buenos días!

Quisiera preguntar ¿si hay alguna posibilidad para cambiar de texto "Para:" en ticket telefónico a otro texto? (necesito texto "cola")

Muchas gracias de antemano.
by andie
23 Jun 2010, 14:32
Forum: General
Topic: A bug or a feature?
Replies: 2
Views: 2744

Re: A bug or a feature?

I think it's not the same bug. Because that bug says that there's no "disabled" field for the language, and my - that language editing doesn't work.
by andie
22 Jun 2010, 14:10
Forum: General
Topic: Can I change the name for field in ticket?
Replies: 2
Views: 2573

Can I change the name for field in ticket?

Good day.. Users are very confused with presence "To:" in phone ticket and "From:" in e-mail ticket, while this field is a queue. Can I change the name for field? Thanks. P.S. The fact that field names "To:" and "From:" are opposites, is very confusable as well.
by andie
18 Jun 2010, 15:27
Forum: General
Topic: A bug or a feature?
Replies: 2
Views: 2744

A bug or a feature?

Just installed FAQ module. Logging in as a user, who has an admin FAQ rights. Choosing "FAQ", then "Language". As we don't need German, choosing "de", than "change". Editing "de" into "uk". Clicking "Change". There is no changes.
by andie
18 Jun 2010, 12:59
Forum: General
Topic: How to allow to role to create users only?
Replies: 5
Views: 3770

Re: How to allow to role to create users only?

Sorry, my mistake, it doesn't work. I gave "rw" access by mistake. Now I give "ro" access for my role to group admin. After this I login as a user of my group. So this user doesn't have admin menu. I other words "rw" access give access to admin menu, but "ro" ...
by andie
18 Jun 2010, 12:40
Forum: General
Topic: How to allow to role to create users only?
Replies: 5
Views: 3770

Re: How to allow to role to create users only?

Thank you indeed, it works. Can you tell if I can disable ticket menu for administrator?
by andie
18 Jun 2010, 10:33
Forum: General
Topic: How to allow to role to create users only?
Replies: 5
Views: 3770

Re: How to allow to role to create users only?

It's really odd. As per text below in form: "Full read and write access to the tickets in this group/queue." When I give this right in admin group, the menu of administration appears in user menu. But this right operates with tickets! Thus, giving right to tickets indirectly gives right to...
by andie
17 Jun 2010, 16:31
Forum: General
Topic: How to allow to role to create users only?
Replies: 5
Views: 3770

How to allow to role to create users only?

Hello. I would appreciate if you answer the question. The question is: I must create role (I decided to use roles, but not groups), and users of this role must have only one privilege - to create/update/delete users and give them a necessary role. I have empty role created that called admin. As I un...
by andie
17 Jun 2010, 14:41
Forum: General
Topic: Queues & mail account
Replies: 6
Views: 5560

Re: Queues & mail account

Hello diginin and thank you for explanation.

I don't understand only one thing: why I cannot re-enable invalid items? What aftermath have it? Maybe it would better not to allow validating invalid items? Or at least give a warning to user with explanations.
by andie
16 Jun 2010, 15:26
Forum: General
Topic: About license
Replies: 6
Views: 4502

Re: About license

Glad to make the World better :)
by andie
16 Jun 2010, 14:53
Forum: General
Topic: Queues & mail account
Replies: 6
Views: 5560

Re: Queues & mail account

Installed otrs-2.4.7-01 in rpm on Fedora 12. Modules: FAQ 1.6.5, Support 1.1.2.
by andie
16 Jun 2010, 08:17
Forum: General
Topic: Queues & mail account
Replies: 6
Views: 5560

Re: Queues & mail account

Dear Crythias! Thank you very much for your reply. Now I understand that that Postmaster Queue and Postamaster Mail Account are to be considered in different ways. Nevertheless, you said "If the queue is marked invalid, it shouldn't show up". But my queues are marked invalid, and they exis...
by andie
15 Jun 2010, 15:54
Forum: General
Topic: Queues & mail account
Replies: 6
Views: 5560

Queues & mail account

Initially there are 4 queues: Junk, Misc, Postmaster, Raw. I disabled these queues and created some ones for me. But. 1. There is menu called "PostMaster Mail Account". Why this menu called "Postamaster" inspite of there is an option for selecting queue (I mean that not only Post...
by andie
11 Jun 2010, 16:14
Forum: General
Topic: About license
Replies: 6
Views: 4502

Re: About license

Exactly so. I mean web form that you visit in the browser after installing OTRS into operation system.
by andie
11 Jun 2010, 15:43
Forum: General
Topic: About license
Replies: 6
Views: 4502

Re: About license

Maybe you misunderstood me? I meant that you have a possibility not to agree with GPL license.
by andie
11 Jun 2010, 14:33
Forum: General
Topic: About license
Replies: 6
Views: 4502

About license

After installing and running installer.pl there is a license text. The text is editable, so I can change it and agree with license of any type I want :)
by andie
08 Jun 2010, 16:53
Forum: Help
Topic: How to add new ticket propety?
Replies: 6
Views: 4284

Re: How to add new ticket propety?

in addition, though I added Free Text propety, it's also invisible for customer :(
by andie
08 Jun 2010, 15:56
Forum: Help
Topic: How to add new ticket propety?
Replies: 6
Views: 4284

Re: How to add new ticket propety?

Thank you very much for reply. I found that it is a good way to use services for our classification. I fed data into this glossary, but customer user cannot choose anything because of empty checkbox. Also I enabled in "Customer Users <-> Services" menu all services to this user, but the ch...
by andie
07 Jun 2010, 15:41
Forum: General
Topic: Error en descarga de correo
Replies: 3
Views: 3798

Re: Error en descarga de correo

Es posible que hace falta instalar gnupg:

Code: Select all

yum install gnupg
by andie
07 Jun 2010, 15:06
Forum: General
Topic: ¿Cómo agregar un nuevo tipo de ticket?
Replies: 1
Views: 3070

¿Cómo agregar un nuevo tipo de ticket?

¡Buenos días!

Quisiera consultar como se puede agregar un nuevo tipo de ticket como nuestra clasificadora interiora o nivel de ocurrencia. ¿Puede ser es posible utilizar OTRS::ITSM para eso?

Gracias.
by andie
07 Jun 2010, 14:52
Forum: Help
Topic: How to add new ticket propety?
Replies: 6
Views: 4284

How to add new ticket propety?

Good day.

I have recently installed ITRS and want to ask a question. Would you be so king telling if it is possible to add some catogories for the ticket (as our inner level of occurrence, problem topic of our classifier etc.).

Thank you very much in advance.