Znuny Open Source Ticketsystem

Creo que hay sólo una posibilidad para hacerlo. Es cambiar fichero \opt\otrs\Kernel\Language\*.pm.
Sin duda, mala salida de la situación.

I see that it is the only one way to do this - to change to file \opt\otrs\Kernel\Language\*.pm.
Surely, is not the best way.

¡Buenos días!

Quisiera preguntar ¿si hay alguna posibilidad para cambiar de texto "Para:" en ticket telefónico a otro texto? (necesito texto "cola")

Muchas gracias de antemano.

I think it's not the same bug. Because that bug says that there's no "disabled" field for the language, and my - that language editing doesn't work.

Good day.. Users are very confused with presence "To:" in phone ticket and "From:" in e-mail ticket, while this field is a queue. Can I change the name for field? Thanks. P.S. The fact that field names "To:" and "From:" are opposites, is very confusable as well.

Just installed FAQ module. Logging in as a user, who has an admin FAQ rights. Choosing "FAQ", then "Language". As we don't need German, choosing "de", than "change". Editing "de" into "uk". Clicking "Change". There is no changes.

Sorry, my mistake, it doesn't work. I gave "rw" access by mistake. Now I give "ro" access for my role to group admin. After this I login as a user of my group. So this user doesn't have admin menu. I other words "rw" access give access to admin menu, but "ro" ...

Thank you indeed, it works. Can you tell if I can disable ticket menu for administrator?

It's really odd. As per text below in form: "Full read and write access to the tickets in this group/queue." When I give this right in admin group, the menu of administration appears in user menu. But this right operates with tickets! Thus, giving right to tickets indirectly gives right to...

Hello. I would appreciate if you answer the question. The question is: I must create role (I decided to use roles, but not groups), and users of this role must have only one privilege - to create/update/delete users and give them a necessary role. I have empty role created that called admin. As I un...

Hello diginin and thank you for explanation.

I don't understand only one thing: why I cannot re-enable invalid items? What aftermath have it? Maybe it would better not to allow validating invalid items? Or at least give a warning to user with explanations.

Glad to make the World better

Installed otrs-2.4.7-01 in rpm on Fedora 12. Modules: FAQ 1.6.5, Support 1.1.2.

Dear Crythias! Thank you very much for your reply. Now I understand that that Postmaster Queue and Postamaster Mail Account are to be considered in different ways. Nevertheless, you said "If the queue is marked invalid, it shouldn't show up". But my queues are marked invalid, and they exis...

Initially there are 4 queues: Junk, Misc, Postmaster, Raw. I disabled these queues and created some ones for me. But. 1. There is menu called "PostMaster Mail Account". Why this menu called "Postamaster" inspite of there is an option for selecting queue (I mean that not only Post...

Exactly so. I mean web form that you visit in the browser after installing OTRS into operation system.

Maybe you misunderstood me? I meant that you have a possibility not to agree with GPL license.

After installing and running installer.pl there is a license text. The text is editable, so I can change it and agree with license of any type I want

in addition, though I added Free Text propety, it's also invisible for customer

Thank you very much for reply. I found that it is a good way to use services for our classification. I fed data into this glossary, but customer user cannot choose anything because of empty checkbox. Also I enabled in "Customer Users <-> Services" menu all services to this user, but the ch...

Es posible que hace falta instalar gnupg:

¡Buenos días!

Quisiera consultar como se puede agregar un nuevo tipo de ticket como nuestra clasificadora interiora o nivel de ocurrencia. ¿Puede ser es posible utilizar OTRS::ITSM para eso?

Gracias.

Good day.

I have recently installed ITRS and want to ask a question. Would you be so king telling if it is possible to add some catogories for the ticket (as our inner level of occurrence, problem topic of our classifier etc.).

Thank you very much in advance.