Znuny and ((OTRS)) Community Edition

On one OTRS it worked but on the other I have this errors in logs: ... [Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm [Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm [Fri...

system log shows this: Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/sha...

Hi,

After we updated OTRS to 6.4.2 and 6.4.3 we are unable to make OTRS Reports in Excel type, it gives "Internal error" like in attachment.
It is possible only in CSV type, but we need Excel type for our users.
It is the same after creating new report.

Thank You for Your help.

Hello, Recently I have problems with ticket registration in system. The problem is, that about 2-3 mails a day are registered in system without Sender name and ticket Title. The only errors I found in logs are: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Stats:...

Hi,

It worked with the Source button.
Thank You very much, I think this post will be helpfull not only for me

Hi, I'm trying to put a logo in signature, i tried everything i found on internet even on this forum but it doesn't work. I have this on the list: "edit: otrs/var/httpd/htdocs/js/Core.UI.RichTextEditor.js Find: extraAllowedContent add img in the list." Of course I do it with html <img src=...