Znuny Open Source Ticketsystem

valconi,

are you seeing any specific error messages under Admin --> System Log, when you do the import?

crythias wrote:I haven't tried it, but there is an ImportExport package associated with ITSM.

Crythias, you rock. I'm pretty sure I can work with this.

crythias wrote:I haven't tried it, but there is an ImportExport package associated with ITSM.

Ooo! That might work! I'll take a look.

I'm guessing not much help is coming to this thread

Anyone have any idea where the information for Config Items is stored in the database? If its stored in ConfigItems_Definitions, any thoughts on how to modify the blob?

Anyone have any suggestions for adding multiple items in to the Config Item section of ITSM 3 Beta 1? I was hoping I could export our inventory, which we have in a mysql database, and then massage it to import back in to OTRS 3.0.5 ITSM 3 Beta 1. Unfortunately it appears that ITSM stores the informa...

I fill in all the appropriate information for a new item in Config Item for ITSM 3 beta 1 with OTRS version 3.0.5 and when I hit submit, the page refreshes briefly and takes me right back to the same new item page with the information boxes filled up, but no new item. I tested the entry of all the s...

My OTRS setup was initially overcomplicated (by myself.) Having learned from multiple versions and changes, I've come to realize that the small help desk that I've setup OTRS to work for does not utilize a lot of the features I put in place. With the release of 3.0.1 I wanted to start fresh and new ...

Anyone tried this out yet? I'm in the process of setting up a new server in hopes of putting the new OTRS 3 release on it and was thinking of maybe looking in to Joomla as well.

I like the idea of using the response back to then catch the response and then auto assign. Also, we've got spam blocking on our campus (apparently) but we're a huge campus and often times we'll have a rash of spam that beats the filters for a week or two before they get snuffed. In that time, our s...

You could use a Postmaster Filter for this purpose. If I may ask, what's the purpose of manually _creating_ a junk queue ticket? I might not be using the postmaster filter correctly then. At this time I've got 9 filters in for common spam that we're aware. 3 to 4 times a day though we will get rand...

Anyone have any suggestions or existing code on how to include a link within the OTRS new ticket notification to move it to the junk queue?

Hm. It doesn't appear that you'd need the second lookup in general for your printers. At least, not as direct lookups against the customer_user table. This seems redundant. I have customers that show up that aren't in my active directory lookup (because I'm using Google Voice to forward voicemail t...

I use a cron job to backup and copy off the files every night to a network share that I have mapped on my Linux box. It's easier to manage backups with Windows so I just dump the backups to one of our regular file servers where the sys admins hit the directory with their tapes and store it away The ...

Two part issue My current configuration checks customers against my AD structure and I've added a second section in Config.pm to look up against additional fields of the customer_user table in the OTRS database. Our customers are looked up under AD (LDAP) and I want to add printers as additional ent...