Znuny and ((OTRS)) Community Edition

Hi I have a question about Master/Slave module. I'm trying to use it as a way to reply to all customers tickets. Problem is that it overwrites slaves tickets subjects and mail history. I've spent days but I can't find a solution to this problem. Is it even possible to use Master/Slave module as a wa...

Hands down, everything works as I wished it to.
Thank you very much, Sir.

Is there any documentation that would allow me to understand this xml code and make such changes on my own?

Best regards

On the Service. I'd just like to have information about the term of validity and pereferably a picture added to every single Service that we have added to the system. Just like: ticket appears, from a customer - i check the ID of Service he has written about and then i can easily check if the servic...

Hello, I'm currently working on getting OTRS to work fine for my company. What I'd need are 2 custom fields for Services defined for Customer Users: - FROM-TO field (date to date) to define what's the expiration date of service that we provide to our client - Image field (possbility to upload and as...