Search found 7 matches
- 02 Sep 2021, 16:07
- Forum: Developers
- Topic: How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets
- Replies: 2
- Views: 3778
- 19 Aug 2021, 18:47
- Forum: Developers
- Topic: Change state is not getting updated as per the conditions defined
- Replies: 1
- Views: 3346
Change state is not getting updated as per the conditions defined
I am using OTRS 6.0.30. I have defined the change templates with conditions like- If the 'workorder' state is Approved, then the 'change' state should be set to Approved. but it is not working. Please help
- 10 Aug 2021, 19:13
- Forum: Developers
- Topic: How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets
- Replies: 2
- Views: 3778
How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets
Hi there,
I am using OTRS-6.0.30 and we have disabled the LOCK functionality hence I want to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets. Could you please help.
I am using OTRS-6.0.30 and we have disabled the LOCK functionality hence I want to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets. Could you please help.
- 05 Aug 2021, 20:20
- Forum: Developers
- Topic: FAQ groups are not created with FAQ package download in OTRS-6.0.30
- Replies: 4
- Views: 4185
Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30
Thank you very much Emin, I am able to restrict the access as per my requirement.
- 05 Aug 2021, 15:11
- Forum: Developers
- Topic: How to restrict the FAQ visibility to Agents?
- Replies: 0
- Views: 4738
How to restrict the FAQ visibility to Agents?
How do I restrict the agent/customer access on FAQ groups? I dont want all the agents to create/delete/edit the FAQs.
- 05 Aug 2021, 11:44
- Forum: Developers
- Topic: FAQ groups are not created with FAQ package download in OTRS-6.0.30
- Replies: 4
- Views: 4185
Re: FAQ groups are not created with FAQ package download in OTRS-6.0.30
Thanks. How do I restrict the agent/customer access on those groups? I dont want everyone to create/delete/edit the FAQs.
- 05 Aug 2021, 09:07
- Forum: Developers
- Topic: FAQ groups are not created with FAQ package download in OTRS-6.0.30
- Replies: 4
- Views: 4185
FAQ groups are not created with FAQ package download in OTRS-6.0.30
FAQ groups are not created with FAQ package download in OTRS-6.0.30.
I have downloaded OTRS-6.0.30 and installed FAQ package version 6.0.28. FAQ package should automatically create faq, faq_admin group but I am unable to see them.
I have downloaded OTRS-6.0.30 and installed FAQ package version 6.0.28. FAQ package should automatically create faq, faq_admin group but I am unable to see them.