Znuny Open Source Ticketsystem

shawnbeasley

Hi,

In dieser Schritt wird auf das HTML Content einer Dialog geschaut, und ggf. die Inhalte des Dialogs geprüft.

Fragen:
- Nutzen Sie RichText Inhalt in Dialogen Ihrer Prozesse?
- Funktionieren die Prozess nach der Migrtaion?
- Sind die Text im Richtext Config alle Aktivitätsdialoge in Ordnung ...

shawnbeasley

Hi, I think you had a hanging mail process. I hope it's working now.

shawnbeasley

Probiere mal

STRG + UMSCHALT + V

Einfügen ohne Formatierung

shawnbeasley

Schaut im Apache- oder Anwendungsprotokoll nach, Du wirst sicher Fehler finden. Du solltest auch die Protokollpriorität für den Test auf Debug erhöhen.

shawnbeasley

Hallo Manfred,

ich habe verstanden.

Du bekommst eine Erinnerung-Mail, für ein Ticket der kein Warten status hat?

Du willst mehr als ein Erinnerung am Tag haben?

Ist das correct?

shawnbeasley

Hi, did you get any farther here.

It looked to me as if there were some problems with the base install and mariadb configurations.

[ERROR] Missing system table mysql.roles_mapping; please run mysql_upgrade to create it

Glad to have you here, and if you need more help. Let me know what the ...

shawnbeasley

Hallo, hier ist es alles oder nichts.

Ich bin mir nicht sicher ob ich die "Beschwerde" verstanden habe, aber mit Ticket::Frontend::ResponseQuoteMaxLines kann man die Länge des Quotes etwas einschränken um die E-Mail-Antworten auz Znuny zu "beschneiden".

shawnbeasley

It's complicated.

The SLA is usually connected to a level of service purchased.
If a ticket is created on the weekend, it can, as you said, be assigned to the SLA with a different response time.

I'm not sure if your colleagues work 24-7 classifying tickets. The quick and dirty is.

Weekend ...

shawnbeasley

Hi,

a patch level update from 6.5.2 to 6.5.16 can be done directly. You mustn't go through all the patch level versions.

Shawn.

shawnbeasley

You can:

Recommended: Remove all queue permissions from root@localhost
Just unlock the ticket, and teach users to take control of open tickets
Use the unlock timeout setting in the queue
Use a GA to unlock.
Use an ACL to Prevent NewOwner = root@localhost (https://doc.znuny.org/znuny ...

shawnbeasley

Dear Community, We will push the release of Znuny 7.2 by one week. It's now planned for next week, August 20th, 2025. Thanks for your dedication and understanding.

Tip: As a small consolation prize, we have separated the Developer Manual into its own release, for those who may not have noticed ...

shawnbeasley

Sorry, you'll have to try to explain again. It makes no sense to me what you are trying to do or trace.

shawnbeasley

In 7 it seems the Submenu type is currently not working. I've reported this internally.

shawnbeasley

To manually select the customer at ticket creation, you can try this. If the customer is not assigned to the customer user, then the company information will not be shown in the ticket.

Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly
Default: Enabled
Controls if CustomerID is read-only in ...

shawnbeasley

Yeah, this is also a "chicken and egg" situation in the frontend as well. You cannot update the queue on the command line. There is no good solution here, unfortunatnely.

shawnbeasley

This is not currently a configuration option.

shawnbeasley

That doesn't look healthy.

Try forcing email sending once.

Code: Select all

bin/otrs.Console.pl Maint::Email::MailQueue --send --verbose --force

shawnbeasley

Znuny never assigns anything automatically. They can create an account per default, if activated. Search for CustomerPanelCreateAccount. You will have to then manually assign them to a customer in your system.

shawnbeasley

Hi, here some ideas.

Could be a bug, you should report it. https://github.com/znuny/Znuny
Try Default search term: this will send a search as soon as your user clicks in the field.

shawnbeasley

You shouldn't need two SMTP out. Just configure the Envelopefrom settings, to reflect the sender address for your SendmailModule::AuthUser. Then you should be able to send out any email address like this.

///shawn

shawnbeasley

Hi, sorry this is currently not possible. Everything is sent as as string.

shawnbeasley

Please do not duplicate posts. Thx.

shawnbeasley

Hi, versucht folgendes

*Kunde*||*Client*

Sollte gehen.

///shawn

shawnbeasley

Ich Tipp darauf, dass was bei der Installation fehlerhaft gelaufen ist.

Du kannst folgendes in der CLI-Versuchen.

bin/otrs.Console.pl Admin::Group::UserLink --user-name root@localhost --group-name admin --permission rw

Alternative versuche der URL Aufzurufen

https://example.znuny.com/otrs ...

shawnbeasley

Hi, you should enter your feature requests in GitHUB.

https://github.com/znuny/znuny-feature-requests

Thx.

shawnbeasley

Hi, yes this is OTOBO. This community is way better than otobo forum So far everything I found here could be used in OTOBO

Welcome! Try our Discord Server as well. https://discord.gg/zyTTeFVA

shawnbeasley

Hallo, nein - du hast nichts übersehen. Das Kundeninterface ist jetzt so wie von dir beschrieben.

shawnbeasley

Hallo,

besser wäre dies im Github zu melden.

Durch ein Update sollte das Issue ohne lokale Codeänderung schon behoben sein.

# 6.5.6 2024-01-31
....
- 2023-12-22 Deactivated CKE 4 plugin embedsemantic because it showed the content of a link instead of just the link.
....

shawnbeasley

Sorry, dies ist leider nicht möglich mit Standard Konfiguration. Ein Generic Agent kann helfen. Es kann aber nicht unterscheiden, ob das Ticket geteilt würde oder nicht, nur auf folgendes reagieren.

Event: TicketCreate
Status: offen
Lock: unlocked

Dann kann der Besitzer auf Admin OTRS gesetzt ...

shawnbeasley

Hi, there are add-ons on the market for this, if you search. There is not a default way to take care of this. You can make processes for tickets that need special fields. Check out the poll and vote to have process management as a topic, and attend the meeting - to find out more.

shawnbeasley

Salve, mi dispiace ma non c'è un modo preciso per farlo. Dovreste prendere in considerazione un componente aggiuntivo di un fornitore di servizi.

shawnbeasley

I can't see the issue. I would delete caches and rebuild the indexes. You can also provide more information to where the filter is not working and maybe a screenshot.

shawnbeasley

Hi, is it possible you forgot to migrate your logo, and now the system configuration is trying to load a file which does not exist. It's really limited information. Depending on the log frequency, you may be able to locate the client trying to access the file, and find out what they are attempting ...

shawnbeasley

Hi, is it possible you forgot to migrate your logo, and now the system configuration is trying to load a file which does not exist. It's really limited information. Depending on the log frequency, you may be able to locate the client trying to access the file, and find out what they are attempting ...

shawnbeasley

Probier mal folgendes,

apfel && !apfelbaum

or

apfelbaum && !'apfel' or apfelbaum && !baum

Bedes sollte funktionieren. Das LIKE ist fest kodiert.

shawnbeasley

Hi, this option is reserved for the agent who is the owner or responsible for the ticket locked to them. Hope that helps.

shawnbeasley

Hello,

There is a fix in the upcoming release.

//shawn

shawnbeasley

Hallo,

der ConfigItem Konfiguration ist:

- Key: Service
Name: Service
Searchable: 1
Input:
Type: Service

Ich glaube nicht, dass dein Wunsch komplett abdeckt. Dies bietet lediglich ein Dropdown Funktion, sodass im CI ein Service hinterlegt ist. Wenn es um funktionelle Verlinkung geht nutzt ...

shawnbeasley

We will be hosting an online community event where the chosen topics in the following poll will be addressed in a workshop style event. Please take the time to vote for your favorite topic and also. Attend the event. We appreciate any reposting of this poll to your network.

https://www.linkedin.com ...

shawnbeasley

Hallo, dies ist jetzt der Einzige Anzeige, im Artikel, die möglich ist. Doch die suche geht auf das fullname.

shawnbeasley

Hi, es ist wieder supportet noch empfohlen im laufenden Betrieb. Die Ticketnumber Generator, noch der Ticket Hook Ober Ticket Hook Separator zu ändern. Da hilft meine Meinung nach nur noch Entwicklung. Du kannst aber übergangsweise einfach das Antwort per Merge Feature ins Alte Ticket uusammenfassen ...

shawnbeasley

Hi, I don’t seem to understand the situation. You have 1000 jobs that write 1000 different fields to every ticket that comes in? That seems a little bit overpowered. Maybe you can give us an example of a generic agent that you’d like to run and explain to use case a bit more to get a better ...

shawnbeasley

Hi,

You can try <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. If the person who opened the ticket is not the owner, you will have to take other measures to capture that data to a dynamic field.

shawnbeasley

Morgen, zurzeit gibt es kein kompakt Skin.

Mit dem neuen Design sollte fast alles, was Padding betrifft unter var/httpd/htdocs/skins/Agent/default/css/Core.Vars.css steuerbar sein.

/* Margins */
--margin-xxl: 30px;
--margin-xl: 25px;
--margin-lg: 20px;
--margin-md: 15px;
--margin-sm: 10px ...

shawnbeasley

Hi,

du solltest eine Rolle nehmen, und die Rolle bekommt "ro" in alle Gruppen. Dann muss erst in alle Dashboards (z.B. DashboardBackend###0120-TicketNew) der Permission von "rw" auf "ro" umgestellt werden. Das greift aber dann für alle Nutzer des Dashboards. Du könntest auch extra Dashboards nur ...

shawnbeasley

Hi,

please run ./otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug and post the results.

///shawn

shawnbeasley

Hi,

um ein bestimmte Kundenlogin ein Queue zu verbieten geht das so:

---
- ChangeBy: sbeasley
ChangeTime: 2023-05-10 15:07:09
Comment: ''
ConfigChange:
PossibleNot:
Ticket:
Queue:
- Postmaster
ConfigMatch:
Properties:
CustomerUser:
UserLogin:
- tester
CreateBy: sbeasley
CreateTime ...

shawnbeasley

Hi,

the restriction is applied to the general catalog item class via a group. Doen your user have 'ro' in the group, then there is no edit, and they cannot create an item of the class.

Hope this helps you. //shawn

shawnbeasley

Hi,

is the field a hidden field in the activity dialog, or in a transition action, I can assume it's an ACL. In a transition action you can use UserID 1 to override this.

Hope this helps you. //shawn

shawnbeasley

Hi, can you provide additional information about the update process?

Did you do an RPM or source update?
Did the MigrateToZnuny6_5.pl finish with Migration Complete?
Have you ensured that all Daemons have been killed and restarted, and cache deleted?
Have you restarted the Apache?
Does the ...

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