Search found 132 matches
- 12 Mar 2024, 10:04
- Forum: Allgemeines
- Topic: Alle Artikel im CustomerTicketZoom anzeigen?
- Replies: 1
- Views: 3815
Re: Alle Artikel im CustomerTicketZoom anzeigen?
Hallo, nein - du hast nichts übersehen. Das Kundeninterface ist jetzt so wie von dir beschrieben.
- 12 Mar 2024, 09:59
- Forum: Howto's
- Topic: Abschalten des automatischen einbettens im CKEditor
- Replies: 1
- Views: 2786
Re: Abschalten des automatischen einbettens im CKEditor
Hallo,
besser wäre dies im Github zu melden.
Durch ein Update sollte das Issue ohne lokale Codeänderung schon behoben sein.
# 6.5.6 2024-01-31
....
- 2023-12-22 Deactivated CKE 4 plugin embedsemantic because it showed the content of a link instead of just the link.
....
besser wäre dies im Github zu melden.
Durch ein Update sollte das Issue ohne lokale Codeänderung schon behoben sein.
# 6.5.6 2024-01-31
....
- 2023-12-22 Deactivated CKE 4 plugin embedsemantic because it showed the content of a link instead of just the link.
....
- 12 Mar 2024, 09:41
- Forum: Hilfe
- Topic: Artikel teilen - entsperren
- Replies: 2
- Views: 1528
Re: Artikel teilen - entsperren
Sorry, dies ist leider nicht möglich mit Standard Konfiguration. Ein Generic Agent kann helfen. Es kann aber nicht unterscheiden, ob das Ticket geteilt würde oder nicht, nur auf folgendes reagieren. Event: TicketCreate Status: offen Lock: unlocked Dann kann der Besitzer auf Admin OTRS gesetzt werden...
- 12 Mar 2024, 09:35
- Forum: Hilfe
- Topic: Dynamische Felder auf Queue begrenzen
- Replies: 1
- Views: 1742
Re: Dynamische Felder auf Queue begrenzen
Hi, there are add-ons on the market for this, if you search. There is not a default way to take care of this. You can make processes for tickets that need special fields. Check out the poll and vote to have process management as a topic, and attend the meeting - to find out more.
- 12 Mar 2024, 09:31
- Forum: Come devo fare
- Topic: Personalizzare campi su New Email Ticket
- Replies: 1
- Views: 1111
Re: Personalizzare campi su New Email Ticket
Salve, mi dispiace ma non c'è un modo preciso per farlo. Dovreste prendere in considerazione un componente aggiuntivo di un fornitore di servizi.
- 12 Mar 2024, 09:28
- Forum: Help
- Topic: znuny owner filter selection doesnt work right
- Replies: 2
- Views: 1286
Re: znuny owner filter selection doesnt work right
I can't see the issue. I would delete caches and rebuild the indexes. You can also provide more information to where the filter is not working and maybe a screenshot.
- 12 Mar 2024, 09:16
- Forum: General
- Topic: Missing image reported in web server log
- Replies: 2
- Views: 2465
Re: Missing image reported in web server log
Hi, is it possible you forgot to migrate your logo, and now the system configuration is trying to load a file which does not exist. It's really limited information. Depending on the log frequency, you may be able to locate the client trying to access the file, and find out what they are attempting t...
- 12 Mar 2024, 09:16
- Forum: General
- Topic: Missing image reported in web server log
- Replies: 2
- Views: 2465
Re: Missing image reported in web server log
Hi, is it possible you forgot to migrate your logo, and now the system configuration is trying to load a file which does not exist. It's really limited information. Depending on the log frequency, you may be able to locate the client trying to access the file, and find out what they are attempting t...
- 11 Mar 2024, 18:10
- Forum: Hilfe
- Topic: Volltextsuche -> exakte Wortsuche
- Replies: 2
- Views: 1393
Re: Volltextsuche -> exakte Wortsuche
Probier mal folgendes,
apfel && !apfelbaum
or
apfelbaum && !'apfel' or apfelbaum && !baum
Bedes sollte funktionieren. Das LIKE ist fest kodiert.
apfel && !apfelbaum
or
apfelbaum && !'apfel' or apfelbaum && !baum
Bedes sollte funktionieren. Das LIKE ist fest kodiert.
- 11 Mar 2024, 17:49
- Forum: Help
- Topic: add article action, how to?
- Replies: 1
- Views: 1250
Re: add article action, how to?
Hi, this option is reserved for the agent who is the owner or responsible for the ticket locked to them. Hope that helps.
- 11 Mar 2024, 17:30
- Forum: Help
- Topic: [resolved] Znuny 7.0 resize option of editor is missing
- Replies: 2
- Views: 1017
Re: Znuny 7.0 resize option of editor is missing
Hello,
There is a fix in the upcoming release.
//shawn
There is a fix in the upcoming release.
//shawn
- 11 Mar 2024, 17:28
- Forum: Hilfe
- Topic: CMDB / CI - Vertragsdaten, Services
- Replies: 1
- Views: 1085
Re: CMDB / CI - Vertragsdaten, Services
Hallo, der ConfigItem Konfiguration ist: - Key: Service Name: Service Searchable: 1 Input: Type: Service Ich glaube nicht, dass dein Wunsch komplett abdeckt. Dies bietet lediglich ein Dropdown Funktion, sodass im CI ein Service hinterlegt ist. Wenn es um funktionelle Verlinkung geht nutzt bitte das ...
- 11 Mar 2024, 17:14
- Forum: News
- Topic: Znuny Community Event
- Replies: 0
- Views: 4417
Znuny Community Event
We will be hosting an online community event where the chosen topics in the following poll will be addressed in a workshop style event. Please take the time to vote for your favorite topic and also. Attend the event. We appreciate any reposting of this poll to your network. https://www.linkedin.com/...
- 19 Oct 2023, 10:34
- Forum: Hilfe
- Topic: @Erwähnung in Znuny 6.5.4
- Replies: 5
- Views: 1605
Re: @Erwähnung in Znuny 6.5.4
Hallo, dies ist jetzt der Einzige Anzeige, im Artikel, die möglich ist. Doch die suche geht auf das fullname.
- 02 Aug 2023, 21:26
- Forum: Hilfe
- Topic: Ticket Hook ändern
- Replies: 1
- Views: 772
Re: Ticket Hook ändern
Hi, es ist wieder supportet noch empfohlen im laufenden Betrieb. Die Ticketnumber Generator, noch der Ticket Hook Ober Ticket Hook Separator zu ändern. Da hilft meine Meinung nach nur noch Entwicklung. Du kannst aber übergangsweise einfach das Antwort per Merge Feature ins Alte Ticket uusammenfassen...
- 02 Aug 2023, 20:59
- Forum: Help
- Topic: 1000+ generic agent jobs
- Replies: 1
- Views: 527
Re: 1000+ generic agent jobs
Hi, I don’t seem to understand the situation. You have 1000 jobs that write 1000 different fields to every ticket that comes in? That seems a little bit overpowered. Maybe you can give us an example of a generic agent that you’d like to run and explain to use case a bit more to get a better understa...
- 06 Jul 2023, 13:44
- Forum: Help
- Topic: TAG Email Notification
- Replies: 2
- Views: 565
Re: TAG Email Notification
Hi,
You can try <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. If the person who opened the ticket is not the owner, you will have to take other measures to capture that data to a dynamic field.
You can try <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. If the person who opened the ticket is not the owner, you will have to take other measures to capture that data to a dynamic field.
- 15 Jun 2023, 08:23
- Forum: Allgemeines
- Topic: Znuny 7 - kompakter Skin?
- Replies: 6
- Views: 4225
Re: Znuny 7 - kompakter Skin?
Morgen, zurzeit gibt es kein kompakt Skin. Mit dem neuen Design sollte fast alles, was Padding betrifft unter var/httpd/htdocs/skins/Agent/default/css/Core.Vars.css steuerbar sein. /* Margins */ --margin-xxl: 30px; --margin-xl: 25px; --margin-lg: 20px; --margin-md: 15px; --margin-sm: 10px; --margin-...
- 11 May 2023, 13:07
- Forum: Hilfe
- Topic: Benutzer für Anzeigebildschirm
- Replies: 9
- Views: 1126
Re: Benutzer für Anzeigebildschirm
Hi, du solltest eine Rolle nehmen, und die Rolle bekommt "ro" in alle Gruppen. Dann muss erst in alle Dashboards (z.B. DashboardBackend###0120-TicketNew) der Permission von "rw" auf "ro" umgestellt werden. Das greift aber dann für alle Nutzer des Dashboards. Du könntest...
- 10 May 2023, 17:12
- Forum: Help
- Topic: 'IMAPTLS': Could not select
- Replies: 1
- Views: 364
Re: 'IMAPTLS': Could not select
Hi,
please run ./otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug and post the results.
///shawn
please run ./otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug and post the results.
///shawn
- 10 May 2023, 17:10
- Forum: Hilfe
- Topic: ACL's nutzen / Zugriff Customer beschränken
- Replies: 1
- Views: 278
Re: ACL's nutzen / Zugriff Customer beschränken
Hi, um ein bestimmte Kundenlogin ein Queue zu verbieten geht das so: --- - ChangeBy: sbeasley ChangeTime: 2023-05-10 15:07:09 Comment: '' ConfigChange: PossibleNot: Ticket: Queue: - Postmaster ConfigMatch: Properties: CustomerUser: UserLogin: - tester CreateBy: sbeasley CreateTime: 2023-05-10 15:06:...
- 10 May 2023, 17:03
- Forum: General
- Topic: [solved] Restrict CMDB view
- Replies: 2
- Views: 3111
Re: Restrict CMDB view
Hi,
the restriction is applied to the general catalog item class via a group. Doen your user have 'ro' in the group, then there is no edit, and they cannot create an item of the class.
Hope this helps you. //shawn
the restriction is applied to the general catalog item class via a group. Doen your user have 'ro' in the group, then there is no edit, and they cannot create an item of the class.
Hope this helps you. //shawn
- 10 May 2023, 16:50
- Forum: Help
- Topic: Could not set Service for Ticket with ID
- Replies: 1
- Views: 282
Re: Could not set Service for Ticket with ID
Hi,
is the field a hidden field in the activity dialog, or in a transition action, I can assume it's an ACL. In a transition action you can use UserID 1 to override this.
Hope this helps you. //shawn
is the field a hidden field in the activity dialog, or in a transition action, I can assume it's an ACL. In a transition action you can use UserID 1 to override this.
Hope this helps you. //shawn
- 10 May 2023, 16:48
- Forum: Help
- Topic: Issue after test upgrade to 6.5.
- Replies: 1
- Views: 344
Re: Issue after test upgrade to 6.5.
Hi, can you provide additional information about the update process? Did you do an RPM or source update? Did the MigrateToZnuny6_5.pl finish with Migration Complete? Have you ensured that all Daemons have been killed and restarted, and cache deleted? Have you restarted the Apache? Does the Apache er...
- 10 May 2023, 16:43
- Forum: Help
- Topic: OTRS server
- Replies: 1
- Views: 577
Re: OTRS server
Hi,
I think I know what the issues issue could be, but you should include some version information or screenshots to help the community help you a bit easier.
I think I know what the issues issue could be, but you should include some version information or screenshots to help the community help you a bit easier.
- 10 May 2023, 16:40
- Forum: Help
- Topic: [solved] TicketDraftDeleteExpired : FormDraft with ID not found
- Replies: 2
- Views: 402
Re: TicketDraftDeleteExpired : FormDraft with ID not found
Hi,
I would first recommend deleting the cache, killing all Daemons and restarting them. See if the error continues.
I would first recommend deleting the cache, killing all Daemons and restarting them. See if the error continues.
- 10 May 2023, 16:38
- Forum: Ajuda
- Topic: E-mail não autentica OFFICE365
- Replies: 1
- Views: 2328
Re: E-mail não autentica OFFICE365
Hi,
If you can update to Znuny TS 6.5 (depends on your packages), you can authenticate using OAuth2.
https://doc.znuny.org/znuny/admin/authe ... index.html
I hope this helps.
If you can update to Znuny TS 6.5 (depends on your packages), you can authenticate using OAuth2.
https://doc.znuny.org/znuny/admin/authe ... index.html
I hope this helps.
- 10 May 2023, 16:36
- Forum: Hilfe
- Topic: Typ und Dynamische Inhalte - Anfängerhilfe/verständnis
- Replies: 1
- Views: 243
Re: Typ und Dynamische Inhalte - Anfängerhilfe/verständnis
Hi,
Versuche es erst mit ein Prozess. Als Beispiel das "Application for leave" kann importiert werden.
Das in Kombination mit Ticket Attribute Relations. https://doc.znuny.org/znuny/admin/ticke ... index.html
Versuche es erst mit ein Prozess. Als Beispiel das "Application for leave" kann importiert werden.
Das in Kombination mit Ticket Attribute Relations. https://doc.znuny.org/znuny/admin/ticke ... index.html
- 10 May 2023, 16:23
- Forum: Hilfe
- Topic: Upgrade OTRS/ZNUNY 6.5.2 LTS zu 7.0.4 mit Beibehalten von otrs
- Replies: 6
- Views: 539
Re: Upgrade OTRS/ZNUNY 6.5.2 LTS zu 7.0.4 mit Beibehalten von otrs
Machst du ein Source oder RPM Upgrade?
- 18 Apr 2023, 08:40
- Forum: Help
- Topic: otrs 6.0 to znuny 6.1 migration itsm issue
- Replies: 3
- Views: 333
Re: otrs 6.0 to znuny 6.1 migration itsm issue
Hello, 6.1 is outdated. You mustn't update the packages at each level. Perform the framework updates until 6.5, then modify your repository list, as needed, and update the packages using the package manager vs. Upgrade All, if you are having issues with update all. P.S. It helps if you tell us which...
- 25 Jan 2023, 16:13
- Forum: News
- Topic: Znuny 7 Preview Repository
- Replies: 0
- Views: 5896
Znuny 7 Preview Repository
Hi, We are excited to announce that the preview version of our new software release is now available for download from our new repository at GitHub. Kindly note that this version is intended for developers to test and adapt their software to the new design and is unsuitable for production or migrati...
- 06 Dec 2022, 09:37
- Forum: News
- Topic: GUI Preview and more.
- Replies: 0
- Views: 5417
GUI Preview and more.
Dear Community, we don’t have an advent calendar for you, but we do have an early Christmas gift for you.
We’ve launched our Znuny 7 GUI preview instance.
Get a sneak peek, by reading our news.
https://www.znuny.org/en/news/gui-preview
We’ve launched our Znuny 7 GUI preview instance.
Get a sneak peek, by reading our news.
https://www.znuny.org/en/news/gui-preview
- 14 Nov 2022, 17:28
- Forum: General
- Topic: Upgrade 6.4 (non LTS) to 6.5 LTS
- Replies: 2
- Views: 950
Re: Upgrade 6.4 (non LTS) to 6.5 LTS
As always, we are happy to see our community updating.
A smooth update is surely possible from 6.4 to 6.5. No need to wait. You also have a chance to get to know the new features.
A smooth update is surely possible from 6.4 to 6.5. No need to wait. You also have a chance to get to know the new features.
- 12 Oct 2022, 14:01
- Forum: Allgemeines
- Topic: admin group
- Replies: 2
- Views: 3307
Re: admin group
Kann man irgendwo genau nachlesen welche Option welche Auswirkungen hat? Die Systemkonfiguration beinhaltet alle Optionen und deren Beschreibungen. Der Admin gruppe gibt Benuter zunächst zugriff auf die Admin Moudule und Bereich. Wenn du was konkreterer wissen möchtest, einfach her mit den Fragen. ...
- 12 Oct 2022, 13:55
- Forum: Help
- Topic: Time accounting : account time for each note
- Replies: 1
- Views: 1266
Re: Time accounting : account time for each note
Not without development, but here is an idea from another user.
viewtopic.php?f=60&t=17507&p=68171&hili ... ing#p68171
Hope that helps.
viewtopic.php?f=60&t=17507&p=68171&hili ... ing#p68171
Hope that helps.
- 12 Oct 2022, 13:49
- Forum: Help
- Topic: Default "Next Ticket state" depends on the language of the agent?
- Replies: 2
- Views: 1174
Re: Default "Next Ticket state" depends on the language of the agent?
Hi,
it should work fine. I just tested it in a vanilla 6.4.3.
What is the output of
Shawn
it should work fine. I just tested it in a vanilla 6.4.3.
What is the output of
Code: Select all
SELECT * FROM ticket_state where valid_id =1;
Code: Select all
bin/otrs.Console.pl Admin::Config::Read --setting-name Ticket::Frontend::AgentTicketPhone###StateDefault
- 12 Oct 2022, 12:30
- Forum: Help
- Topic: Need help writing ACLs: categories and sub-categories
- Replies: 1
- Views: 749
Re: Need help writing ACLs: categories and sub-categories
Hi, I think the option you are looking for is PossibleAdd. If you use Possible or PossibleNot and want to return the options at a later point, use PossibleAdd. It would be much easier in your case to use the ticket attribute relations in Znuny https://doc.znuny.org/manual/admin/ticketattributerelati...
- 12 Oct 2022, 12:26
- Forum: Help
- Topic: OTRS 6. Search tickets in customer panel
- Replies: 1
- Views: 575
Re: OTRS 6. Search tickets in customer panel
Hi,
The only solution without code modification is to export the results and refine with Excel.
Shawn
The only solution without code modification is to export the results and refine with Excel.
Shawn
- 12 Oct 2022, 12:18
- Forum: General
- Topic: [solved] How to build dashlet based on "owner" Agent>Group
- Replies: 2
- Views: 703
Re: How to build dashlet based on "owner" Agent>Group
Hi, You can reuse the xml from the Ticket.xml to create your own XML configurations under Kernel/Config/Files/XML/ then rebuild this using the console command bin/otrs.Console.pl Maint::Config::Rebuild --cleanup to launch the configuration. NOTE: Make sure to change the number in the setting name Da...
- 12 Oct 2022, 11:53
- Forum: General
- Topic: ITSMConfigItem Owner (v.6.4.3)
- Replies: 1
- Views: 508
Re: ITSMConfigItem Owner (v.6.4.3)
Hey, I can't find any error in the packages when I test it works using the default CI Location. An external data source should make no difference, especially when it works for creating tickets. Does your list populate with customer user records? Do you see errors in the log when saving the config it...
- 22 Sep 2022, 09:37
- Forum: News
- Topic: Znuny Feature Highlights Webinar
- Replies: 0
- Views: 6724
Znuny Feature Highlights Webinar
Still on OTRS ((Community Edition)), looking for an alternative to your current product, or using an older Znuny Feature Version? See what Znuny has to offer in its latest release. I will host a webinar about some of the best features of Znuny and would like to see you all there. RSVP only https://z...
- 22 Sep 2022, 09:33
- Forum: News
- Topic: Znuny 6.4.3 and LTS 6.0.46 Released
- Replies: 0
- Views: 5785
Znuny 6.4.3 and LTS 6.0.46 Released
Dear Community, we again went all-out to bring you the best patch level release possible. Znuny Feature Version 6.4.3 and Znuny LTS 6.0.46. See what the new releases have in store for you https://www.znuny.org/en/releases and visit the change log https://github.com/znuny/Znuny/blob/rel-6_4-dev/CHANG...
- 10 Aug 2022, 17:54
- Forum: Help
- Topic: ExternalTicketNumberRecognition correct for my usecase?
- Replies: 5
- Views: 499
Re: ExternalTicketNumberRecognition correct for my usecase?
I would recommend one per rule, just to keep things tidy and to allow multiple external numbers to relate to the same ticket. But technically you can use one field for all rules, if you never expect that multiple rules will match one ticket.
- 10 Aug 2022, 16:36
- Forum: Help
- Topic: ExternalTicketNumberRecognition correct for my usecase?
- Replies: 5
- Views: 499
Re: ExternalTicketNumberRecognition correct for my usecase?
No, you can continue to extend it indefinitely (in theory), without issue.
- 10 Aug 2022, 13:47
- Forum: Help
- Topic: ExternalTicketNumberRecognition correct for my usecase?
- Replies: 5
- Views: 499
Re: ExternalTicketNumberRecognition correct for my usecase?
External ticket number recognition is a way of ensuring that followups, which use a foreign ticket number, are registered to the correct ticket in Znuny. Not to merge all incoming tickets to one master ticket for all external tickets. This helps you make sure that communications to systems which do ...
- 08 Aug 2022, 15:32
- Forum: Help
- Topic: Add a old and new Owner on TicketArticleCreate
- Replies: 4
- Views: 390
Re: Add a old and new Owner on TicketArticleCreate
There's no real way to capture the target owner. Is it a third party transferring ownership, or is the person performing the change the new or old owner?
- 08 Aug 2022, 14:04
- Forum: Help
- Topic: Add a old and new Owner on TicketArticleCreate
- Replies: 4
- Views: 390
Re: Add a old and new Owner on TicketArticleCreate
Are you talking about in Processes or Ticket Notifications?
- 05 Aug 2022, 16:21
- Forum: Help
- Topic: [SOLVED]Lost Password sender
- Replies: 9
- Views: 1446
Re: Lost Password sender
my $Sent = $EmailObject->Send( To => $UserData{UserEmail}, Subject => $Subject, Charset => $LayoutObject->{UserCharset}, MimeType => 'text/plain', Body => $Body, # --- # Customization # --- Loop => 1 # --- ); Try this in combination with SendmailNotificationEnvelopeFrom. SendmailNotificationEnvelop...
- 05 Aug 2022, 15:50
- Forum: Hilfe
- Topic: Sortierung Anzeige der Prioritäten - neues E-Mail Ticket
- Replies: 7
- Views: 536
Re: Sortierung Anzeige der Prioritäten - neues E-Mail Ticket
Ich habe es nicht getestet, aber wenn's klappt dann kopiere deine Datei in Custom/Kernel/System/ Somit gehen dein Changes nicht verloren und du kannst die Changes einfacher tracken und wiederherstellen.
- 05 Aug 2022, 15:35
- Forum: Help
- Topic: Process with a manual or automatic ticketnumber?
- Replies: 6
- Views: 627
Re: Process with a manual or automatic ticketnumber?
Is the ticket number one in your system, try activating PostMaster::CheckFollowUpModule###0300-Body @disciple, be careful with that feature! Please provide the full story. This can happen without this feature. The ticket default ticket number contains a date - system id - 5 digit counter - unique b...