Search found 132 matches

by shawnbeasley
12 Mar 2024, 10:04
Forum: Allgemeines
Topic: Alle Artikel im CustomerTicketZoom anzeigen?
Replies: 1
Views: 2759

Re: Alle Artikel im CustomerTicketZoom anzeigen?

Hallo, nein - du hast nichts übersehen. Das Kundeninterface ist jetzt so wie von dir beschrieben.
by shawnbeasley
12 Mar 2024, 09:59
Forum: Howto's
Topic: Abschalten des automatischen einbettens im CKEditor
Replies: 1
Views: 1160

Re: Abschalten des automatischen einbettens im CKEditor

Hallo,

besser wäre dies im Github zu melden. 😉

Durch ein Update sollte das Issue ohne lokale Codeänderung schon behoben sein.

# 6.5.6 2024-01-31
....
- 2023-12-22 Deactivated CKE 4 plugin embedsemantic because it showed the content of a link instead of just the link.
....
by shawnbeasley
12 Mar 2024, 09:41
Forum: Hilfe
Topic: Artikel teilen - entsperren
Replies: 1
Views: 411

Re: Artikel teilen - entsperren

Sorry, dies ist leider nicht möglich mit Standard Konfiguration. Ein Generic Agent kann helfen. Es kann aber nicht unterscheiden, ob das Ticket geteilt würde oder nicht, nur auf folgendes reagieren. Event: TicketCreate Status: offen Lock: unlocked Dann kann der Besitzer auf Admin OTRS gesetzt werden...
by shawnbeasley
12 Mar 2024, 09:35
Forum: Hilfe
Topic: Dynamische Felder auf Queue begrenzen
Replies: 1
Views: 734

Re: Dynamische Felder auf Queue begrenzen

Hi, there are add-ons on the market for this, if you search. There is not a default way to take care of this. You can make processes for tickets that need special fields. Check out the poll and vote to have process management as a topic, and attend the meeting - to find out more.
by shawnbeasley
12 Mar 2024, 09:31
Forum: Come devo fare
Topic: Personalizzare campi su New Email Ticket
Replies: 1
Views: 51

Re: Personalizzare campi su New Email Ticket

Salve, mi dispiace ma non c'è un modo preciso per farlo. Dovreste prendere in considerazione un componente aggiuntivo di un fornitore di servizi.
by shawnbeasley
12 Mar 2024, 09:28
Forum: Help
Topic: znuny owner filter selection doesnt work right
Replies: 2
Views: 309

Re: znuny owner filter selection doesnt work right

I can't see the issue. I would delete caches and rebuild the indexes. You can also provide more information to where the filter is not working and maybe a screenshot.
by shawnbeasley
12 Mar 2024, 09:16
Forum: General
Topic: Missing image reported in web server log
Replies: 2
Views: 1404

Re: Missing image reported in web server log

Hi, is it possible you forgot to migrate your logo, and now the system configuration is trying to load a file which does not exist. It's really limited information. Depending on the log frequency, you may be able to locate the client trying to access the file, and find out what they are attempting t...
by shawnbeasley
12 Mar 2024, 09:16
Forum: General
Topic: Missing image reported in web server log
Replies: 2
Views: 1404

Re: Missing image reported in web server log

Hi, is it possible you forgot to migrate your logo, and now the system configuration is trying to load a file which does not exist. It's really limited information. Depending on the log frequency, you may be able to locate the client trying to access the file, and find out what they are attempting t...
by shawnbeasley
11 Mar 2024, 18:10
Forum: Hilfe
Topic: Volltextsuche -> exakte Wortsuche
Replies: 2
Views: 364

Re: Volltextsuche -> exakte Wortsuche

Probier mal folgendes,

apfel && !apfelbaum

or

apfelbaum && !'apfel' or apfelbaum && !baum

Bedes sollte funktionieren. Das LIKE ist fest kodiert.
by shawnbeasley
11 Mar 2024, 17:49
Forum: Help
Topic: add article action, how to?
Replies: 1
Views: 304

Re: add article action, how to?

Hi, this option is reserved for the agent who is the owner or responsible for the ticket locked to them. Hope that helps.
by shawnbeasley
11 Mar 2024, 17:30
Forum: Help
Topic: [resolved] Znuny 7.0 resize option of editor is missing
Replies: 2
Views: 69

Re: Znuny 7.0 resize option of editor is missing

Hello,

There is a fix in the upcoming release.

//shawn
by shawnbeasley
11 Mar 2024, 17:28
Forum: Hilfe
Topic: CMDB / CI - Vertragsdaten, Services
Replies: 1
Views: 68

Re: CMDB / CI - Vertragsdaten, Services

Hallo, der ConfigItem Konfiguration ist: - Key: Service Name: Service Searchable: 1 Input: Type: Service Ich glaube nicht, dass dein Wunsch komplett abdeckt. Dies bietet lediglich ein Dropdown Funktion, sodass im CI ein Service hinterlegt ist. Wenn es um funktionelle Verlinkung geht nutzt bitte das ...
by shawnbeasley
11 Mar 2024, 17:14
Forum: News
Topic: Znuny Community Event
Replies: 0
Views: 760

Znuny Community Event

We will be hosting an online community event where the chosen topics in the following poll will be addressed in a workshop style event. Please take the time to vote for your favorite topic and also. Attend the event. We appreciate any reposting of this poll to your network. https://www.linkedin.com/...
by shawnbeasley
19 Oct 2023, 10:34
Forum: Hilfe
Topic: @Erwähnung in Znuny 6.5.4
Replies: 5
Views: 1557

Re: @Erwähnung in Znuny 6.5.4

Hallo, dies ist jetzt der Einzige Anzeige, im Artikel, die möglich ist. Doch die suche geht auf das fullname.
by shawnbeasley
02 Aug 2023, 21:26
Forum: Hilfe
Topic: Ticket Hook ändern
Replies: 1
Views: 742

Re: Ticket Hook ändern

Hi, es ist wieder supportet noch empfohlen im laufenden Betrieb. Die Ticketnumber Generator, noch der Ticket Hook Ober Ticket Hook Separator zu ändern. Da hilft meine Meinung nach nur noch Entwicklung. Du kannst aber übergangsweise einfach das Antwort per Merge Feature ins Alte Ticket uusammenfassen...
by shawnbeasley
02 Aug 2023, 20:59
Forum: Help
Topic: 1000+ generic agent jobs
Replies: 1
Views: 497

Re: 1000+ generic agent jobs

Hi, I don’t seem to understand the situation. You have 1000 jobs that write 1000 different fields to every ticket that comes in? That seems a little bit overpowered. Maybe you can give us an example of a generic agent that you’d like to run and explain to use case a bit more to get a better understa...
by shawnbeasley
06 Jul 2023, 13:44
Forum: Help
Topic: TAG Email Notification
Replies: 2
Views: 529

Re: TAG Email Notification

Hi,

You can try <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. If the person who opened the ticket is not the owner, you will have to take other measures to capture that data to a dynamic field.
by shawnbeasley
15 Jun 2023, 08:23
Forum: Allgemeines
Topic: Znuny 7 - kompakter Skin?
Replies: 6
Views: 2890

Re: Znuny 7 - kompakter Skin?

Morgen, zurzeit gibt es kein kompakt Skin. Mit dem neuen Design sollte fast alles, was Padding betrifft unter var/httpd/htdocs/skins/Agent/default/css/Core.Vars.css steuerbar sein. /* Margins */ --margin-xxl: 30px; --margin-xl: 25px; --margin-lg: 20px; --margin-md: 15px; --margin-sm: 10px; --margin-...
by shawnbeasley
11 May 2023, 13:07
Forum: Hilfe
Topic: Benutzer für Anzeigebildschirm
Replies: 9
Views: 1052

Re: Benutzer für Anzeigebildschirm

Hi, du solltest eine Rolle nehmen, und die Rolle bekommt "ro" in alle Gruppen. Dann muss erst in alle Dashboards (z.B. DashboardBackend###0120-TicketNew) der Permission von "rw" auf "ro" umgestellt werden. Das greift aber dann für alle Nutzer des Dashboards. Du könntest...
by shawnbeasley
10 May 2023, 17:12
Forum: Help
Topic: 'IMAPTLS': Could not select
Replies: 1
Views: 317

Re: 'IMAPTLS': Could not select

Hi,

please run ./otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug and post the results.

///shawn
by shawnbeasley
10 May 2023, 17:10
Forum: Hilfe
Topic: ACL's nutzen / Zugriff Customer beschränken
Replies: 1
Views: 239

Re: ACL's nutzen / Zugriff Customer beschränken

Hi, um ein bestimmte Kundenlogin ein Queue zu verbieten geht das so: --- - ChangeBy: sbeasley ChangeTime: 2023-05-10 15:07:09 Comment: '' ConfigChange: PossibleNot: Ticket: Queue: - Postmaster ConfigMatch: Properties: CustomerUser: UserLogin: - tester CreateBy: sbeasley CreateTime: 2023-05-10 15:06:...
by shawnbeasley
10 May 2023, 17:03
Forum: General
Topic: [solved] Restrict CMDB view
Replies: 2
Views: 2096

Re: Restrict CMDB view

Hi,

the restriction is applied to the general catalog item class via a group. Doen your user have 'ro' in the group, then there is no edit, and they cannot create an item of the class.

Hope this helps you. //shawn
by shawnbeasley
10 May 2023, 16:50
Forum: Help
Topic: Could not set Service for Ticket with ID
Replies: 1
Views: 245

Re: Could not set Service for Ticket with ID

Hi,

is the field a hidden field in the activity dialog, or in a transition action, I can assume it's an ACL. In a transition action you can use UserID 1 to override this.

Hope this helps you. //shawn
by shawnbeasley
10 May 2023, 16:48
Forum: Help
Topic: Issue after test upgrade to 6.5.
Replies: 1
Views: 297

Re: Issue after test upgrade to 6.5.

Hi, can you provide additional information about the update process? Did you do an RPM or source update? Did the MigrateToZnuny6_5.pl finish with Migration Complete? Have you ensured that all Daemons have been killed and restarted, and cache deleted? Have you restarted the Apache? Does the Apache er...
by shawnbeasley
10 May 2023, 16:43
Forum: Help
Topic: OTRS server
Replies: 1
Views: 531

Re: OTRS server

Hi,

I think I know what the issues issue could be, but you should include some version information or screenshots to help the community help you a bit easier.
by shawnbeasley
10 May 2023, 16:40
Forum: Help
Topic: [solved] TicketDraftDeleteExpired : FormDraft with ID not found
Replies: 2
Views: 354

Re: TicketDraftDeleteExpired : FormDraft with ID not found

Hi,

I would first recommend deleting the cache, killing all Daemons and restarting them. See if the error continues.
by shawnbeasley
10 May 2023, 16:38
Forum: Ajuda
Topic: E-mail não autentica OFFICE365
Replies: 1
Views: 1265

Re: E-mail não autentica OFFICE365

Hi,

If you can update to Znuny TS 6.5 (depends on your packages), you can authenticate using OAuth2.

https://doc.znuny.org/znuny/admin/authe ... index.html

I hope this helps.
by shawnbeasley
10 May 2023, 16:36
Forum: Hilfe
Topic: Typ und Dynamische Inhalte - Anfängerhilfe/verständnis
Replies: 1
Views: 203

Re: Typ und Dynamische Inhalte - Anfängerhilfe/verständnis

Hi,

Versuche es erst mit ein Prozess. Als Beispiel das "Application for leave" kann importiert werden.

Das in Kombination mit Ticket Attribute Relations. https://doc.znuny.org/znuny/admin/ticke ... index.html
by shawnbeasley
18 Apr 2023, 08:40
Forum: Help
Topic: otrs 6.0 to znuny 6.1 migration itsm issue
Replies: 3
Views: 294

Re: otrs 6.0 to znuny 6.1 migration itsm issue

Hello, 6.1 is outdated. You mustn't update the packages at each level. Perform the framework updates until 6.5, then modify your repository list, as needed, and update the packages using the package manager vs. Upgrade All, if you are having issues with update all. P.S. It helps if you tell us which...
by shawnbeasley
25 Jan 2023, 16:13
Forum: News
Topic: Znuny 7 Preview Repository
Replies: 0
Views: 3184

Znuny 7 Preview Repository

Hi, We are excited to announce that the preview version of our new software release is now available for download from our new repository at GitHub. Kindly note that this version is intended for developers to test and adapt their software to the new design and is unsuitable for production or migrati...
by shawnbeasley
06 Dec 2022, 09:37
Forum: News
Topic: GUI Preview and more.
Replies: 0
Views: 2823

GUI Preview and more.

Dear Community, we don’t have an advent calendar for you, but we do have an early Christmas gift for you.
We’ve launched our Znuny 7 GUI preview instance.
Get a sneak peek, by reading our news.

https://www.znuny.org/en/news/gui-preview
by shawnbeasley
14 Nov 2022, 17:28
Forum: General
Topic: Upgrade 6.4 (non LTS) to 6.5 LTS
Replies: 2
Views: 902

Re: Upgrade 6.4 (non LTS) to 6.5 LTS

As always, we are happy to see our community updating.

A smooth update is surely possible from 6.4 to 6.5. No need to wait. You also have a chance to get to know the new features.
by shawnbeasley
12 Oct 2022, 14:01
Forum: Allgemeines
Topic: admin group
Replies: 2
Views: 1864

Re: admin group

Kann man irgendwo genau nachlesen welche Option welche Auswirkungen hat? Die Systemkonfiguration beinhaltet alle Optionen und deren Beschreibungen. Der Admin gruppe gibt Benuter zunächst zugriff auf die Admin Moudule und Bereich. Wenn du was konkreterer wissen möchtest, einfach her mit den Fragen. ...
by shawnbeasley
12 Oct 2022, 13:55
Forum: Help
Topic: Time accounting : account time for each note
Replies: 1
Views: 501

Re: Time accounting : account time for each note

Not without development, but here is an idea from another user.

viewtopic.php?f=60&t=17507&p=68171&hili ... ing#p68171

Hope that helps.
by shawnbeasley
12 Oct 2022, 13:49
Forum: Help
Topic: Default "Next Ticket state" depends on the language of the agent?
Replies: 2
Views: 422

Re: Default "Next Ticket state" depends on the language of the agent?

Hi,

it should work fine. I just tested it in a vanilla 6.4.3.

What is the output of

Code: Select all

SELECT * FROM ticket_state where valid_id =1;

Code: Select all

bin/otrs.Console.pl Admin::Config::Read --setting-name Ticket::Frontend::AgentTicketPhone###StateDefault
Shawn
by shawnbeasley
12 Oct 2022, 12:30
Forum: Help
Topic: Need help writing ACLs: categories and sub-categories
Replies: 1
Views: 354

Re: Need help writing ACLs: categories and sub-categories

Hi, I think the option you are looking for is PossibleAdd. If you use Possible or PossibleNot and want to return the options at a later point, use PossibleAdd. It would be much easier in your case to use the ticket attribute relations in Znuny https://doc.znuny.org/manual/admin/ticketattributerelati...
by shawnbeasley
12 Oct 2022, 12:26
Forum: Help
Topic: OTRS 6. Search tickets in customer panel
Replies: 1
Views: 260

Re: OTRS 6. Search tickets in customer panel

Hi,

The only solution without code modification is to export the results and refine with Excel.

Shawn
by shawnbeasley
12 Oct 2022, 12:18
Forum: General
Topic: [solved] How to build dashlet based on "owner" Agent>Group
Replies: 2
Views: 575

Re: How to build dashlet based on "owner" Agent>Group

Hi, You can reuse the xml from the Ticket.xml to create your own XML configurations under Kernel/Config/Files/XML/ then rebuild this using the console command bin/otrs.Console.pl Maint::Config::Rebuild --cleanup to launch the configuration. NOTE: Make sure to change the number in the setting name Da...
by shawnbeasley
12 Oct 2022, 11:53
Forum: General
Topic: ITSMConfigItem Owner (v.6.4.3)
Replies: 1
Views: 461

Re: ITSMConfigItem Owner (v.6.4.3)

Hey, I can't find any error in the packages when I test it works using the default CI Location. An external data source should make no difference, especially when it works for creating tickets. Does your list populate with customer user records? Do you see errors in the log when saving the config it...
by shawnbeasley
22 Sep 2022, 09:37
Forum: News
Topic: Znuny Feature Highlights Webinar
Replies: 0
Views: 3321

Znuny Feature Highlights Webinar

Still on OTRS ((Community Edition)), looking for an alternative to your current product, or using an older Znuny Feature Version? See what Znuny has to offer in its latest release. I will host a webinar about some of the best features of Znuny and would like to see you all there. RSVP only https://z...
by shawnbeasley
22 Sep 2022, 09:33
Forum: News
Topic: Znuny 6.4.3 and LTS 6.0.46 Released
Replies: 0
Views: 2890

Znuny 6.4.3 and LTS 6.0.46 Released

Dear Community, we again went all-out to bring you the best patch level release possible. Znuny Feature Version 6.4.3 and Znuny LTS 6.0.46. See what the new releases have in store for you https://www.znuny.org/en/releases and visit the change log https://github.com/znuny/Znuny/blob/rel-6_4-dev/CHANG...
by shawnbeasley
10 Aug 2022, 17:54
Forum: Help
Topic: ExternalTicketNumberRecognition correct for my usecase?
Replies: 5
Views: 460

Re: ExternalTicketNumberRecognition correct for my usecase?

I would recommend one per rule, just to keep things tidy and to allow multiple external numbers to relate to the same ticket. But technically you can use one field for all rules, if you never expect that multiple rules will match one ticket.
by shawnbeasley
10 Aug 2022, 16:36
Forum: Help
Topic: ExternalTicketNumberRecognition correct for my usecase?
Replies: 5
Views: 460

Re: ExternalTicketNumberRecognition correct for my usecase?

No, you can continue to extend it indefinitely (in theory), without issue.
by shawnbeasley
10 Aug 2022, 13:47
Forum: Help
Topic: ExternalTicketNumberRecognition correct for my usecase?
Replies: 5
Views: 460

Re: ExternalTicketNumberRecognition correct for my usecase?

External ticket number recognition is a way of ensuring that followups, which use a foreign ticket number, are registered to the correct ticket in Znuny. Not to merge all incoming tickets to one master ticket for all external tickets. This helps you make sure that communications to systems which do ...
by shawnbeasley
08 Aug 2022, 15:32
Forum: Help
Topic: Add a old and new Owner on TicketArticleCreate
Replies: 4
Views: 368

Re: Add a old and new Owner on TicketArticleCreate

There's no real way to capture the target owner. Is it a third party transferring ownership, or is the person performing the change the new or old owner?
by shawnbeasley
08 Aug 2022, 14:04
Forum: Help
Topic: Add a old and new Owner on TicketArticleCreate
Replies: 4
Views: 368

Re: Add a old and new Owner on TicketArticleCreate

Are you talking about in Processes or Ticket Notifications?
by shawnbeasley
05 Aug 2022, 16:21
Forum: Help
Topic: [SOLVED]Lost Password sender
Replies: 9
Views: 1354

Re: Lost Password sender

my $Sent = $EmailObject->Send( To => $UserData{UserEmail}, Subject => $Subject, Charset => $LayoutObject->{UserCharset}, MimeType => 'text/plain', Body => $Body, # --- # Customization # --- Loop => 1 # --- ); Try this in combination with SendmailNotificationEnvelopeFrom. SendmailNotificationEnvelop...
by shawnbeasley
05 Aug 2022, 15:50
Forum: Hilfe
Topic: Sortierung Anzeige der Prioritäten - neues E-Mail Ticket
Replies: 7
Views: 447

Re: Sortierung Anzeige der Prioritäten - neues E-Mail Ticket

Ich habe es nicht getestet, aber wenn's klappt dann kopiere deine Datei in Custom/Kernel/System/ Somit gehen dein Changes nicht verloren und du kannst die Changes einfacher tracken und wiederherstellen.
by shawnbeasley
05 Aug 2022, 15:35
Forum: Help
Topic: Process with a manual or automatic ticketnumber?
Replies: 6
Views: 561

Re: Process with a manual or automatic ticketnumber?

Is the ticket number one in your system, try activating PostMaster::CheckFollowUpModule###0300-Body @disciple, be careful with that feature! Please provide the full story. This can happen without this feature. The ticket default ticket number contains a date - system id - 5 digit counter - unique b...