Znuny and ((OTRS)) Community Edition

Found a root@localhost at Daemon::SchedulerTaskWorker::NotificationRecipientEmail. Updated it to something sensible taht works with M365. Now I just have to somehow cancel the emails to root@localhost - any pointers are welcome, to get rid of those 1460 messages... ...and wait to see if the address ...

Hi, I am noticing lots of emails in the Processing queue (Communication Log -> Open Communications) , as well as in the Failed queue. There are 1460 messages in the Processing queue. When clicking on any of the messages, I get something similar to this: Send Queue.png Clearly M365 won't allow sendin...

Thanks Roy. Did that and got the logon screen display correctly. However once logged on, I am getting an internal server error:

I noticed a double-slash in the Apache ssl_error.log, not sure of its significance:

Hi Roy,

Excerpt from the /etc/httpd/conf.d/zzz_otrs.conf file:


The 404 errors in the log:


Thanks,
Zoltan

Hi Roy, see attached.

Thank Roy, they were already set to these values.

OK, restored the before-the-upgrade version from backup and tried a couple more things. Wherever I saw <HOME_DIR> I substituted it with /opt/otrs. However some of the commands have /opt/znuny hardcoded, such as: for f in $(find -L /opt/znuny -maxdepth 1 -type f -name .\* -not -name \*.dist); do cp -...

OK, restored the before-the-upgrade version from backup and tried a couple more things. Wherever I saw <HOME_DIR> I substituted it with /opt/otrs. However some of the commands have /opt/znuny hardcoded, such as: for f in $(find -L /opt/znuny -maxdepth 1 -type f -name .\* -not -name \*.dist); do cp -...

Thanks Roy for bringing it out. Yes, I saw that. However... "If you decide to change,..." - I decided NOT to, so I kept my old path (/opt/otrs) and old user (otrs). According to the IMPORTANT section, I only need to reconfigure the path and user if I choose to go with the new user and new ...

Oops... The interface isn't loading correctly, and even though I use the latest Edge and Chrome versions, it tells me that my browser is too old.

Back to the drawing board.

Hi Community, Just upgraded Znuny 6.5.0 to 7.0.7 and freaked out when Apache refused to start after the upgrade. As it turns out, I had to update the "scripts/apache2-perl-startup.pl" script as follows: Pre-upgrade (v6.5.0) content: use lib "/opt/otrs/"; use lib "/opt/otrs/K...

Hi Roy, Thank you for the quick reply, that was the issue indeed. Three problems though: 1. It is a nicely written blog, however it is incomplete without the detail you've just given me. From what I can see there are lots of admins on this forum frustrated by OAuth2 problems. It only takes one addit...

Hi, This topic has been touched lots of times, but it still lacks a clear list of requirements. Followed https://www.znuny.org/en/blog/modern-authentication-with-microsoft to the letter, read other posts in this forum and tried their suggested solutions. yet I am still unable to fetch email. The log...

Correct, but that was OTRS from which I migrated to Znuny.

The question remains: how can I upgrade to the latest version if the RPM-based installation doesn't detect it?

Thanks.

Hi Roy,
spits out help, I take the command syntax isn't accepted.

Doing an returns nothing.

Thanks,
Zoltan

Hi, I migrated our OTRS Community to Znuny 6.2 when OTRS stopped offering its free version. Now I want to bring Znuny up to the latest version. As I understand from the documentation, skipping versions is not supported, therefore I have to upgrade it to 6.3 first. Attempted the upgrade as detailed a...

Hello,

Does it work on Znuny 6.2.2? If not, what alternative exists for Znuny 6.2.2?

Thanks,
Zoltan